EBay buy claiming item defective

[workiskillingme]

Sold a gps fitness tracker for a lot less than they usually go for because it has a crack on the screen and I bought it off eBay in the first place. It does however work fine and I checked this before a)listing and b) sending
The buyer is now claiming it's defective and wants to send it back- this not only means I have to refund the full amount (which I've spent as I'm skint currently ) but his return postage- leaving me out of pocket! I'm utterly furious as there's nothing wrong with it and I've no right to even dispute this!
Anyone have any advice?

Did you state in the listing, the screen was cracked.
I would start by asking them what is wrong with it.

Ask them what the issue is, but ultimately if the buyer goes to eBay they’ll likely refund the buyer and take off the card you hold on file.

It’s just a risk of eBay unfortunately

I did mention the crack yes not only in the heading but description
Buyer is saying battery not charging despite the fact I checked it was working and has always worked fine 🤬
I just don't need this right now everytime I try and do something to improve my situation I get kicked back to the ground again

Ask the buyer what their ideal resolution is. They might just be after a partial refund, so offer them cost of return postage as a discount.
You bought it yourself from EBay, there might actually be a problem with the battery.

Someone bought my Kenwood Chef before Christmas. It was in super condition hardly used although an older model.
When she received it the package was split and the splashguard was cracked - she sent pictures- fair enough. The splash guard can be replaced at a cost of £8 which I would have happily done.
However she advised it had been well used and was dirty and wanted to return it as it wasn't as advertised.
I was beside myself it just wasn't true. I really couldn't understand her mentality.

I refunded her straight away as Ebay withhold other funds in a dispute so didn't want to go down that rabbit hole.

When it came back to me it was as good as new- as it was before. I've absolutely no idea what her agenda was. People are very strange.

Not sure why you're determined to paint me as being in the wrong here- yes I bought the item from eBay however it's been in full working order for the 18 months I've had it or I wouldn't have risked selling it

@been and done it.
It saves them the cost of return postage if they say an item is defective, as opposed to changed my mind, don’t like the colour.

eBay do generally tend to side with buyers - but this is not absolute

Respond through the dispute system, highlight that it is as described

Did they initially request a return & refund?
(To be sure that they aren’t now chancing it or didn’t read the advert properly and have changed their mind)

Check what the terms show as on your account / advert such as the returns policy - no returns, return postage at buyers expense etc. (that isn’t totally a get out clause, but hopefully there isn’t a default policy showing that says you do take returns)

Their dispute must be on the basis of not being as described or faulty (which aligns with them claiming it’s not charging at all)

You may get to a compromise point that eBay provide a returns label which they cover as opposed to a returns label that they then deduct from you
If this occurs then at least you get the item back and can resell - provided it isn’t now not charging, in which case thru do have a fair claim

Not sure why you're determined to paint me as being in the wrong here- yes I bought the item from eBay however it's been in full working order for the 18 months I've had it or I wouldn't have risked selling it

I’m not particularly trying to paint you as anything. I am just trying to clarify what the issue is and help you. I am an online retailer and also have an Ebay shop.
But will ducking out of this one now.

There is nowhere to reply

There should be a dispute in the ‘seller hub’

www.ebay.co.uk/help/selling/getting-paid/handling-payment-disputes?id=4799

If not then it’s either already time expired if you had not seen it in time, or there could be something suspicious

If you’re using your phone or the app then perhaps the whole of eBay isn’t coming up
In the app choose ‘selling’ then look for messages, notifications etc
If you can’t find any of it then open ebay.co.uk in a browser and check your browser settings for an option to ‘Show desktop site’ - then you ought to get the full eBay site and then go to the sales area

e.g. I use an iPhone so my default browser is Safari and I also use Chrome as a ‘desktop mode’ browser as per the screenshots

I sent out a dress brand new with tags (was £££) what I can gather is the seller wore the dress then opened a dispute saying not as described…eBay sided with the buyer I had to refund - ever since then I never sold on eBay I might buy occasionally.

The fact they want to return your gps tracker to you indicates they’re honest about it not working. Per the consumer act you’d owe them a full refund even if it were working and they merely wished to return it. You’d be in the (illegal) wrong to try and dispute this.