What are my rights with swimming lesson placement not being available after I paid?

[Shesasuperfreak]

Before Christmas I signed my children up after the taster lesson and was given their class, time and I signed the contract and payment forms.

When they had their first lesson one of my children was not on the register and I had to go to reception whilst one of them stood by the side of the pool as I sorted it out.

Reception couldn't find them on the register and I was told it was full and basically to come back January to see if they had space. I had signed up the week before and confirmed their space so was baffled at the blasé attitude of the receptionist that signed me up but now couldn't find the details.

I requested a refund but was then told that he could do the lesson after all. And a member of staff walked with me back to the pool side to explain to the teacher to let my child join. This cut into about 10 mins of the 30 min lesson.

After the lesson I asked what was going to happen next time we came and was told that children will be moving up a level so there will be space for him.

Its been 3 weeks now and I have paid the direct debits which were not cheap as it counted the 2 week break where there were no lesson and I'm now panicking that tomorrow the same thing is going to happen at the desk.

Do I have the right to a refund if they cannot provide my child with lessons that I have paid for?

Bump

Of course you're entitled to a refund if they can't provide the service you paid for - as long as there's no strange caveat in the contract.

You’ll be entitled to a refund but it’s likely there will be space as children move up to the next lesson all the time.

Phone before the lesson and check both your children are on the register for the class.

I have a DD for a swimming lesson and if the class cannot take place for any reason, pool filter breaking, instructor sick etc, then they automatically refund that day's fee.

No need to panic - just check beforehand and if there is no place, be firm with them. You want your refund immediately.

It felt like the receptionist was just saying that to me as I was in the 2 week cooling off period and didn't want me to cancel.

Just tried to phone but the number isn't working. Have sent an email and will see.