I need some advice MNetters. I've name changed as I've talked about this irl.
I had my haircut a couple of weeks ago. It's been really damp and rainy so I went for a cut without a blow dry as I thought it would just get ruined on the way home. Once I got home, I wet it and dried it, and was unhappy with the cut. The layers were wonky and there was what I can only described as a chunk cut out of one side. Having spent a few days trying to style it unsuccessfully, I sent a message to the salon who invited me back to get it sorted out. The hairdresser who did it originally agreed it was wonky etc, said it would have been obvious if I had had it blow dried there, tidied it up a bit and I left happier. But over the next day it became obvious that where the chunk was cut out still looks awful.
Part of the problem is that I am grey, much lighter on top and where the chunk has been cut out is really obvious because the colour underneath is so much darker. You can't not see it. And here is the other problem. She was really lovely about my grey hair and asked what my original colour was. I showed her a photo and she said she preferred it before! And that I looked much younger with dyed hair (which of course I did, the photo I showed her was 10 years old!). Going grey was not an easy choice and I still struggle with how I look. Add a bad cut into the mix and it's knocked my confidence a lot.
I emailed the salon telling them how upset I was about the comment, and that my hair still looked awful. I said I would never go back. So as not to drip feed, I'd been there once before and had to go back for a recut but since then they've been nominated for loads of awards and I thought I had just been unlucky.
Anyway, the salon owner has emailed me apologising. It doesn't make me feel any better, though I appreciate him taking the time to reply. He said that as I won't be going back there he can't offer me a recut. Which is my quandary. Should I message back and ask him to sort it out? I don't want to go back there, I am embarrassed that the staff there will know who I am and will be talking about me. I'm worried that he will make me feel bad. I am worried that the other stylist will be there. Should I just suck it up and ask him to fix it? Tbh I'm not sure it can be fixed, it needs to grow out before it can be cut again in my opinion. Maybe I should reply asking him to fix it but offering to pay. I'm really short of money at the moment, and this was meant to be a treat.
I'm sorry for the long thread, and thanks for reading if you have.