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should I report this?

89 replies

EmmaGrundyForPM · 25/11/2022 20:18

Not sure if this should really be in AIBU but just need some advice.

I went to the GP today for a blood test with the HCA. At one point she left the room to consult with the duty GP about one of the symptoms I was having. She was gone about 5-6 minutes.

She left the computer on, unlocked and with her staff card in it. I could easily have looked up another patient. Obviously I didn't, but it is a potential security breach. I feel like I should alert the surgery, just so they can remind staff to lock the machine if leaving it unattended.

What would other people do in this scenario?

OP posts:
girlmom21 · 26/11/2022 08:09

Hoppinggreen · 26/11/2022 07:59

I’m no genius but I don’t know why so many people can’t understand @Fordian post
I presume she means that if you had an injection and the nurse needed to leave the room to get another syringe and they thought you would snoop you would be asked to rave the surgery rather than be left unattended

It's because Friday nights on Mumsnet are like full moon nights

ShirleyPhallus · 26/11/2022 08:46

Hoppinggreen · 26/11/2022 07:59

I’m no genius but I don’t know why so many people can’t understand @Fordian post
I presume she means that if you had an injection and the nurse needed to leave the room to get another syringe and they thought you would snoop you would be asked to rave the surgery rather than be left unattended

It’s cos “get a needle” is just such an odd turn of phrase!

EmmaGrundyForPM · 26/11/2022 09:40

@tiredwardsister I'm not talking about logging out, I'm talking about locking your screen.

Don't worry everyone, I'm not going to report this. I'm going to pop an anonymous note into the "feedback" box in the surgery suggesting they remind staff to lock their screens if left unattended.

And the only reason it will be anonymous is so that they don't check who my last appointment was with and connect it to her.

OP posts:

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nutellacrumpets · 26/11/2022 09:46

@EmmaGrundyForPM surely as a social worker there is more risk for someone, and more likelihood, due the profile of 'clientele' , abusing the professional trust?

I'd not say anything. It happens. Maybe she conciously or not, calculated the risk.

tiredwardsister · 26/11/2022 10:09

EmmaGrundyForPM · 26/11/2022 09:40

@tiredwardsister I'm not talking about logging out, I'm talking about locking your screen.

Don't worry everyone, I'm not going to report this. I'm going to pop an anonymous note into the "feedback" box in the surgery suggesting they remind staff to lock their screens if left unattended.

And the only reason it will be anonymous is so that they don't check who my last appointment was with and connect it to her.

My poor IT skills are legendary I would have no idea how to “lock” my screen.but it does automatically lock after a few minutes it I don’t use it.

Mabelface · 26/11/2022 10:28

@tiredwardsister to lock your screen, press ctrl+alt+delete, then click on lock screen.

This takes seconds to do. I'm not generally a reporty type person, but this is a huge potential risk to the surgery and any patient whose records have potentially been seen by a third party.

The practice manager needs to be made aware this is happening and arrange further training on GDPR and digital security, plus the Caldecott report which discusses that info should be on a strict "need to know" basis.

Ramble0n · 26/11/2022 10:35

Surely the PC would just lock after a couple of minutes anyway. Who would even consider looking someone up? Unless you are in an episode of Eastenders.

Teadrinkingmumofone · 26/11/2022 10:44

OP, I'm not sure I would report it but would concern me. In my workplace it's absolutely against our security regs to leave our computers unlocked and I would, rightly so, be reprimanded for it. Why should health care professionals e exempt from basic security measures just because they're overworked?

girlmom21 · 26/11/2022 10:57

Mabelface · 26/11/2022 10:28

@tiredwardsister to lock your screen, press ctrl+alt+delete, then click on lock screen.

This takes seconds to do. I'm not generally a reporty type person, but this is a huge potential risk to the surgery and any patient whose records have potentially been seen by a third party.

The practice manager needs to be made aware this is happening and arrange further training on GDPR and digital security, plus the Caldecott report which discusses that info should be on a strict "need to know" basis.

Ctrl + L locks your screen too

girlmom21 · 26/11/2022 10:58

Sorry it's not ctrl, it's the windows key + L

Tried to remember it without a keyboard in front of me lol

lljkk · 26/11/2022 11:40

I'm going to pop an anonymous note into the "feedback" box in the surgery suggesting they remind staff to lock their screens if left unattended.

That sounds appropriate, OP.

There's a lot of no-confidentiality in how health care gets delivered, I find (not just in UK, everywhere). I've overheard a lot of personal details. Personally I don't mind & think that ppl should not be hysterical about maintaining confidentiality.

If the nurse returned & took 4 efforts to type her pwd correctly into the computer, keep in mind that's aggro & time wasted you both could have lived without experiencing, mind, but it's what you and the hysterics want, so....

JesusInTheCabbageVan · 26/11/2022 12:43

If the nurse returned & took 4 efforts to type her pwd correctly into the computer, keep in mind that's aggro & time wasted you both could have lived without experiencing, mind, but it's what you and the hysterics want, so....

And if that nurse develops severe RSI from having to constantly type her password in over and over again, all day every day, and she gets fired because she's not doing any work any more because of having to type her password in all the time really slowly (because of the RSI) and then she has to become a burglar to feed her family and she ends up burgling your house, just keep in mind that it's WHAT YOU WANTED OP.

VladmirsPoutine · 26/11/2022 13:00

I'm going to pop an anonymous note into the "feedback" box in the surgery suggesting they remind staff to lock their screens if left unattended.

Grin I really envy some people. I really do. I genuinely wish I had the kind of life where something like this would take up my mental energy. It would be bliss.

Fordian · 27/11/2022 20:58

Hopping in- I have to laugh- i need to access five different systems in my HCP NHS job in order to do it. That's five different passwords; one changes monthly, one randomly, one if you get it wrong twice. etc. I write the new one on a sticker on the back of my ID badge.

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