Danske bank customer service advisor job

[weetinysquish]

Hi everyone I'm currently on mat leave and really looking a job change as I really don't get along with my manger (long story) and I fancy a change. I have seen this job being advertised and I'm wondering if anyone knows anything about This type of job role, what would a typical day look like? Is it a glorified call centre type set up? Any help would be appreciated

In my experience in a bank customer service (not DB) - call after call after call after call with no let up in between.

Constantly being timed, monitored and scored. Questioned by team leaders non stop.

Rigid call structure but you can never be 100% versed as procedures constantly changing.

Rude, abusive customers, huge queues between internal departments making the customers angry. Wait times make customers angry. They will take it out on you. Some get shirty that you'd dare ask a security question. They will shout, swear, interrupt, call you names. Report you because they aren't getting their own way.

Payments or whole accounts stopped by systems with no explanation but the customer will (rightly) want one.

Colleagues avoiding taking transfers. I found it soul destroying and out of 8 new starters only 2 of us made it to 3 months then both quit too

Oh no it sounds awful 😞 I was hoping it would be a great set up 😩

Dont do it op! About 20 Years ago I worked at NatWest in the bank call centre. It was my first job after a levels

It was absolutely horrendous

Queues all day of Vile customers but often they had good reason to be due to the bank constantly fucking stuff up. There was separate departments that did the back office stuff and they were generally responsible for fuck ups but they didn't take customer calls. so we on the "frontline" as they called it had to deal with the fall out even though it was very rarely our actual fault

Although after the 10th call being called a stupid girl / thick / clueless / dumb etc my sympathy wore very thin. We had shitty systems to work with and it was an awful working environment with horrible management and absolutely rife with nepotism. It was well known that people got promotions by shagging management (is that basically the same thing haha) .

Shit money as well. I hated it - I could never work in a call centre again and would advise anyone to steer clear

I wonder if you worked where I worked it sounds exactly the same

Forgot to add they rolled out ridiculous things called "work from home checks" which were basically scoring calls against ridiculous criteria.

Being constantly called when ill and being grilled upon return about what you'd do to not be ill in future

Being asked to ring IT every 30 mins if you had needed to raise a ticket then report back to TL. This was especially embarrassing and probably slowed them down loads.

Having 8 minutes per day to use the toilet and get drinks outside of a paltry break. But if you actually use them you'll be punished.

Customer service being open long after other departments had gone home meaning you'd have a customer on the line who you could not help and could not transfer and they would be understandably irritated.

Customers calling back that had previously been in touch but the last agent left no note of this. Customer refuses to explain the issue because they've explained it once.

Not being allowed to terminate calls from abusive customers.

Honestly please just don't. It's awful.