Sorry if this is a stupid question but Google isn't much help and I don't understand this.
After the energy price rise I was quite a lot of money in debit that I couldn't afford to pay, but my direct debit payments were raised to £285 a month to help pay it off.
For a while my meter readings have been estimated, and my 'in debit' amount went from over £1000 to £188 as of this morning.
Then, I was asked to provide meter readings online - which I did. My meter readings were lower than what they have been estimated from a month ago, but now I am over £500 in debit??
How can this be?