I work in management for a charity and if I thought for a minute that donors' money was being frittered away, I'd be out of there like a shot!
Our staff genuinely love what they do and are committed to 'the cause'. Every week in team meetings, we share stories of thanks that have come in from beneficiaries and we're very aware that every decision we make may well have been funded by someone's fiver. We take that responsibility seriously.
Yes, we have a building and staff costs and we have to spend money to raise money as well as on marketing but we haggle a lot! The managing director earns a fair salary but she has the weight of the whole charity on her shoulders. She earns every penny, not to mention all the weekends she gives up and the late nights burning the midnight oil.
Some charities may not run like this, in which case they need to be reported to the Charity Commission. But just glancing at someone's annual report and saying 'oh, they own a building, they don't need my money' is a very restricted way of looking at it.
When we receive messages like this, we invite people to come and meet us on an open day. They get to see the intention and passion behind the numbers on a report. 9 times out of 10, their perspective completely changes.