Getting my money back from energy supplier?

[MamaDuckling]

Hello,

my energy supplier currently holds almost £2000 credit on my account. They have increased our direct debit twice in the last 9 months. I recently supplied meter readings, as I did back in April.

I think this feels like a huge amount to hold on credit. Our dual fuel bill is almost £400 a month at the moment (big house, multi-generation so 4 adults here), so it’s very expensive but I assumed just the ridiculous impact of the energy cost crisis.

I know we are coming into winter and the company advises I leave some credit on the account but not £2K surely?? That’d pay for Christmas!!

I’d really appreciate knowing whether you’d ask for a refund or leave it there? It’s fairly new to me to have credit on the account so I don’t know what to do!

Which exactly proves why its down to personal opinion. OP just has to decide where her priorities lie and where the money will be best spent for her and her family.

I am having a similar issue with Ovo - nearly £1600 in credit and unable to get it back. I've emailed to complain. The direct debit's set at a ridiculously high level compared to our usage, which is why the credit's built up so much, but I can't seem to get that lowered either ( nearly £400pcm dd compared to around £100 a month actual usage.) To be fair I've only tried via the automated system so far so it may be more straightforward with an actual human being.

Given that rates have gone up at the start of October, and you're getting to the time of year where the heating is on, I'd assess at the end of the month and work out how much of your credit is likely to be used over the winter. I'm planning to do that - my credit isn't as large as yours but I'd still like some of it back.

No issues with people doing what they prefer. However the OP has a huge credit and it sounds like they need it for other expenses.

I have planned it so I should stay in credit, it will just get temporarily close to £0 at the beginning of April. Heating will then be off so my credit will increase. No large bills.

Can you not just cancel your direct debit?

Possibly - but seems a bit extreme