Help! App says I've used 109266 kWh!

[ohnoitsnotgood]

I live in a four room flat on my own. I went to submit my meter reading as usual and the message popped up that the reading seemed wrong. I've been a demon for turning everything off so thought it was maybe too low but now have this enormous figure!

My meter says 55461. WTF do I do?

What was the previous reading?

I also had the message that my reading seemed high, que anxiety

I had a bill for £19k. Guy had misread the meter due to dirt on it.

If two of you have had the identical nonsensical message, that could be a widespread technical error? Perhaps because the sites are melting under all the people trying to submit readings today before the price rises?

I'd sit tight and wait for a correction message. If you haven't got one by tomorrow, then contact them. It's obviously an error of some sort.

I put my gas reading in the other day after having the heating on for a couple of days and got the "that seems high" message, went through ok though and wasn't outrageously expensive...

Are you sure you haven't misread or included decimal places by mistake?

It definitely says 55461 but the previous reading was 55561. Of course I can't seem to contact anyone until Monday 9am

There's decimals in the gas meter but not the electricity meter.

Was the previous reading actual or an estimate? Could there have been a mistake?what was the last but one reading?

Obviously your meter hasn't gone 'round' the clock since it was last read, that takes years.

Is it going backwards? Check tomorrow and see.
Or was the previous one an estimate not a reading?

How have you gotten to the figure in your title if it's going down?

Previous one I read myself and looking at the readings nothing is visibly off, it all creeps up slowly and the usage is consistent.

Could I be you misread your last one and it was 55361 not 55561, would that make sense

It must be. How on earth do I get this fixed?!

So 55361 makes sense with previous readings, what were they

As your new reading is less than your previous reading there must be an error in previous reading or error with meter. The energy calculation has counted your usage as going from 55561 to the max reading of 99999 then resest at 0 and gone to 55461. That's why it thinks you've used over 100000 units.

Scottish power came to fix a smart meter…set reading to zero ( on bill not actual meter), couldn’t fix meter and no new date to come back…5 months later a bill for 110k units used, despite having a tonne of coal every winter
still disputing and dd is at several hundreds higher than should be…gas is used for stove top and minimal shower water…everything else cold fed

That sounds awful. I am so so worried about this.

Mine said ‘something doesn’t look right’ when I did my gas one! Oh dear!

I used to work on a high bills team for a utility company. We would quickly spot that you had accidentally entered a high reading previously and you from the last accurate reading.

What can I expect to be done @countdowntonap ?

The company I worked for would flag up the bill as excessive - which yours would be as it looks to have gone around the clock - and then a human, rather than a computer, would solve the error. We might have called you to check that you hadn’t had a flood and therefore used industrial heaters for a long time, but then would quickly rectify your issue. We had hundreds of situations like yours each week and we were just one of the big six. Try not to worry. You won’t end up having to pay for all of h to use units.

Thank you. I'm so annoyed with myself.