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How long to wait past Hospital phone consultation time?

11 replies

PhoneWaiting · 20/09/2022 10:40

Had a letter with a phone appointment for this morning. No one has phoned. How long do you sit waiting with phone in hand before trying to find out if you can go in the shower and make breakfast/go out!

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FleasAndKeef · 20/09/2022 10:43

I once had a telephone appointment for 2pm and the consultant phoned early at 12(lunchtime). So I'd probably leave the entire half day open for a morning appointment. It would be really annoying to miss it and have to reschedule!

Raul57 · 20/09/2022 10:45

Some are rarely on time others are.
If you have the use of another phone as you don't want to make your line busy, give them a call on the other line and speak with the secretary and ask if the doc that is calling you in and if so whn approx can you expect the call.
Good luck.

PhoneWaiting · 20/09/2022 10:48

90mins so far, which if you were in clinic at least you would know the appointment was happening/they knew you were there. GP appointments are « sometime in the afternoon « and a 3 hour bracket, which I don’t get but understands but this is a set time, and highly stressful waiting for results etc. Usually they’re within 20mins, or would expect the secretary or clinic person to phone and say they are running late but you’ve still got an appointment?
im sitting here at the table with all my paperwork laid out ready.

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PhoneWaiting · 20/09/2022 10:48

Thinking about it this hospital usually texts a reminder and I’ve not had one. But it’s a specialist clinic who usually organises his own appointments to be seen in his personal office not clinic so ad hoc.

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Belladonnamama · 20/09/2022 10:54

The last phone appointment I had for my son they rang three hours after appointment time. I was driving on a main road so certainly wasn't ideal.

PhoneWaiting · 20/09/2022 10:57

Phoned secretary, appointment cancelled, did I not get the letter? Assuming it’s all thanks to the bank holiday as would be chaos in hospital today. Consultant is in theatre operating today (think usually Mondays) so clinic moved, you’d think they would have phoned people with cancelling that quick and not rely on Royal Mail!

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Snog · 20/09/2022 10:59

So frustrating and inefficient.
I'm think it was disgraceful to cancel medical appointments and schools yesterday with both on their knees already.

PhoneWaiting · 20/09/2022 20:24

Really was. I thought as I was Tuesday and was usually clinic day would be ok, but can understand they had to move surgery day from yesterday but crap no one told me! Spent 3 days worrying about it before hand.

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Bloodybridget · 20/09/2022 20:44

When I have a phone oncology appointment, the letter says to allow up to an hour after the time given, and it's almost never gone beyond that, although it's occasionally been earlier. Very sorry you had this frustrating experience, wishing you well from now on.

Danikm151 · 20/09/2022 21:00

So they sent a letter knowing there was a bank holiday… post doesn’t get delivered on bank holidays and there have been rm strikes and a backlog as a result.

lovely logic that.

phone call or email would have been much more efficient

PhoneWaiting · 20/09/2022 21:17

@Danikm151 completely agree they needed to phone and let everyone know. I’m guessing sending out automated letters is easier than having to speak to 30 unhappy people.

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