Can't face AIBU as I'm feeling fragile but back in July I had a text asking me to phone for an appointment for my adult ASD dd for a medication review. I phoned on the day got a telephone appointment for yesterday. Was told they wouldn't be able to specify a time, Doctor would ring once, if no reply I would need to make another appointment but that would mean that repeat prescription might not be approved. Calls were to be any time between 8am and 6pm.
Waited by the phone all day no phone call. Contacted surgery today asked about the missing phone call, she checked records and said she would contact GP as there was nothing there but if I wanted to speak on dd's behalf I needed to fill in a consent form.I have to speak on her behalf because she can't speak (situational mute) Not a problem, asked her to post me one as I don't drive (partially sighted), so when they closed the satellite surgery in the village it means I now need to take two buses to get to the new swish surgery and it would take me two hours to get there and back. I have two disabled young adults who I can't leave for more than an hour and they won't use public transport. They won't post and won't give them to my other daughter as they have to see me pick them up. They then contacted me again to tell me that GP said medication review was unnecessary so he hadn't phoned but they would contact me in six months to arrange one then.
I've emailed the practice manager not a formal complaint as such but asking whether they can come up with a solution as to how I can get the forms. I can't believe how difficult this all is. I would move to a closer or more accessible surgery if I could but there are no spaces. I can't believe how difficult everything is.