Do universities have admin working in them all year round?

[AintNobodyHereButUsChickens]

Or do they close completely like schools do? I really need to get in touch with university of Leicester because I'm sick of them sending post for dead people who haven't lived in our house for 8 years. I've been trying for months to get someone to talk to me, I phone up and they just say I need the alumni department, they put me through but no-one ever answers the phone! It rings and rings until I get an answering machine, I leave a message and no-one ever rings back. So I gave up phoning a while ago. Emails also go unanswered. I tried sending a DM on Instagram a month ago and still not had a response, I assumed maybe there was no-one working?

What else can I do? I've tried returning the mail but that doesn't work either 😩

This utterly baffles me - I understand staff are working from home but VOIP based phone systems have existed for over a decade now (I had a VOIP phone at home 14 years ago) so surely either they need a rota of people in the office or to put a VOIP phone in that redirects to a computer or mobile?!

Try an email to the Development (fundraising) department and copy the Registrar’s PA.

Email the VC directly with a complaint. It shouldn't work this way but sometimes it's the only way with unis.

(The VC won't actually see it of course but their assistant should sort it.)

The alumni email address for Leicester is [email protected]