So last Friday I received a text message from my current energy provider telling me they were sad I was leaving.
Which was WTF? As had not switched applied to switch or even looked at switching in well over a month.
Got in touch with the chat service over the weekend and spent over an hour on this having a discussion with the person on the other hand about where on earth this had come from.
But we had recently had people move into another flat in the building.
I raised an official complaint and was contacted on the Tuesday by the complaints team, who also could not tell me how this had happened and that I would have to talk to the energy company I was moving to.
Later that day I talk to this other energy company and it was, as I suspected, that the people who had moved in recently had given their energy company our metre numbers 🙄
The agent at that company has assured me that all would be rectified but I have not had any communication from my energy company to confirm that they are now aware that an error has occurred and that they will be continuing to supply us
Theoretically if the mistake doesn't get completely sorted, what could the outcome be?
Has anyone been in a similar situation?