Listen.
Listen to what I’m telling you, whether that’s about my child or about me.
Accept what you are seeing and hearing, even if it is difficult. I honestly do know more than you about how my child’s condition affects them. I actually do know what I’m doing, even if what I am going appears to be either unreasonably harsh or lax to you.
Learn. Not from Google. If I point you to a particular website or give you a guide, take a look. Don’t come back and attempt to teach me! Especially don’t come back with miracle cures and magical treatments. Resist the urge to tell me about how your aunt’s neighbour’s grandchild had the same thing and they’re just fine/dead now.
Offer help. Not “oh, you need to do x, contact y, chase up z” but actual useful help. “Sounds horrendous; how about I play with her for a bit whilst you make that phone call?” “You know, if you can show me what to do I’m happy to feed him for you?” “We’d love to have you over, what do we need to do to make that a possibility?” “Call us next time you’re having to call an ambulance; we will pick up the others from school/bring the wheelchair up for you/do your washing.”
Treat the child as you would any other child. I don’t mean place expectations on them. I mean, if you would normally give a birthday present, give a birthday present. Ask me for ideas if you like; I don’t mind. But don’t mark siblings birthdays and ignore him because you didn’t know what to give him:didn’t think he’d notice. He might, he might not. But his siblings will. And I do.
Send cards to my child when they are in hospital. It’s horrid being the long stay/frequent flyer on the ward when children come in for minor ops and have a wall of cards from friends and family, and we are in for the third surgery of the year and have an empty wall. Doesn’t need to be big and fancy. Just a quick thinking of you/sorry you’re in again type thing.
Please don’t sympathise with me every time we meet, telling me how awful it all is, and how difficult my child must be. Especially not in front of my child. Do you honestly think they need to hear that? Stop with the What-a-shame comments. Compliment my child on a funky t shirt or ask them about the toy they’ve got or whatever. Basically, think of them as a child, not a burden.
Listen (again!). Listen to what I don’t say. If you ask me about something and I turn the subject, or give you a vague answer, move on, don’t press.
Forgive me. For cancelling on you last minute because the appointment we’ve been waiting for for 18 months has just come through. For being late because we had to do a last minute clothing change. For not being able to come to your restaurant of choice because they have the wrong kind of chicken nuggets. For not getting back to you straight away. For ending a conversation abruptly because my child is about to jump into a river/set themselves of fire/is having a seizure/about to eat a slug. It’s a two way thing - I forgive you for not understanding my child’s sensory issues, for unintentionally insulting me or my child by the assumptions you make, for comparing the trauma of knowing my child needs major brain surgery to your own traumatic moment when little Jonny had an ingrowing toenail.