Has anyone got BT internet?

[coolbottlesummer]

Our internet is due for renewal. I called BT earlier in the week to discuss. Unfortunately, I got a fairly arrogant woman who refused to listen to our needs. 2 years ago, due to working from home, we signed up to a massive package at over £50 a month. We don’t need that any more but she wouldn’t listen. I put the phone down in the end. I need to call back today.

We are very limited where we live as to what is available as we are rural. I can get plusnet or sky or bt. I don’t want sky as they will repackage us with TV and we want to give up tv when that’s up for renewal. Don’t know much about plusnet but they are owned by BT.

If anyone is willing to share, would you post how much roughly you pay for internet with BT? I’d prefer to stay with BT as we know it works but need to negotiate hard and be prepared for this call. Thanks.

Thanks everyone. I appreciate your input.

We pay £38 or so for full fibre which includes £5 for the land line and a couple of pounds for some included minutes (we can't use mobiles for calls here due to crap signal)

I signed up via a quidco for about £100 cashback.

I pay £96 a month with BT inc fibre, landline (must have) and BT sport (hd).

I've bt think I pay £27 for landline and fibre to cab B Band . Just got online and do it .

I have just checked and we are paying £118 monthly for Halo full fibre, landline with unlimited calls (mobiles included), BT Sport in multi rooms and a 20GB mobile sim only contract. I’m shocked and frankly mortified at how high that is. We are out of contract so I must urgently shop around for a better deal. BT used to phone at end of contract to sort out a new deal, but clearly no longer.

And we don’t even use the landline these days!!!

@coolbottlesummer if you're rural do you have to have FTTP? We do and the cost is much higher than alternatives. We're paying £50 per month with EE, which includes a 10% discount for being Mobile customers.

If you get any UC you can get a £15 quid a month deal for internet/phone. Only for copper but I'm rural so was paying full price for copper anyway!

BT basic package BB and landline with no calls included £23.11

We're with BT. I pay £27 month for landline, unlimited calls and internet. We're also rural and ours isn't full fibre (this is only available to cabinet, normal copper from there to the house). We get about 65Mb I think.

Switched recently from BT at £60 ish to plusnet also owned by BT.
Everything is just as good and just as fast, the router is brilliant.

We are now paying £21 a month as no longer use the landline for outgoing.

£21 is using a £75 cashback they give you

Look at moneysavingexpert website

£36 for a package I think is called Fibre Two (that could be totally wrong though).

I have also found them deeply unpleasant to deal with recently.

No I don’t think we have. We are fairly close to the cabinet so we do get good reasonable speeds. The reason why I can’t get providers such as Vodafone or Talk Talk is that the cabinet is full - so I have been told.

Don’t touch plusnet the router they provide is notoriously naff (and well understood on their support forums to be so) and constantly needed rebooting etc.

My road got upgraded with Full Fibre (fttp - fibre to the property) so I have 150mb from BT for around 35ish a month. Haven’t had to touch the router they gave me for 18 months. Super reliable. If you can get full fibre I would recommend that.

We already have Sky TV and want rid of it. If I go to them, they will repackage broadband with the TV so we will end up with another 2 years.

Sky may offer you a package but you can just as easily refuse the package and go for just Broadband.

We had Sky Broadband without the TV. We also had Virgin Media broadband (which was shit, not a recommendation) without the TV. You don't have to have the TV to have the broadband.

We've just started with BT full fibre and it seems excellent so far.

At the end of any contract like this, I check out the offers from other providers for new customers but then phone my existing supplier to ask if they have any deals to stay and if they get within around a fiver a month, I'll just stay to avoid the hassle of changing. We did that twice with VM but the service deteriorated so much that I didn't want to stay at any price.

There's never any need to pay full price for these sorts of services, there's always deals available to substantially reduce the cost.

@LampLighter414 you can use a BT router with Plusnet, that's what we do. There are plenty second hand on eBay. You're right the Plusnet router isn't great but it's a doddle to set up a BT one instead.

Thanks for that @DrDreReturns (great name BTW) I think Plus Net was my second choice if BT don't offer us a decent deal to stay but I don't understand all this router business so it's reassuring that we should be able to switch to save money but repurpose our existing router which is also better environmentally as there must be loads of redundant routers in the system due to people swapping between suppliers.

Although when we left Virgin Media they wanted the router sent back to them so hopefully it was reused or at least responsibly recycled.

Op, I know you say you want to get rid of Sky TV but I pay £43.50 pm for superfast broadband and TV including Netflix (only the basic TV package, no films or sport) I was with BT for internet but they couldn't match the Sky prices. The only difference is that I don't have a landline package for calls so only use my mobile for outgoing calls now.

I didn’t know this at the time and wouldn’t go back to plusnet now given the slow speeds of fttc - 38mb at the least congested parts of the day and slower in the evening doesn’t cut it. Will keep in mind if I become of anyone struggling with them though

Just updating.

Spoke to BT today. The guy I spoke to said he could see I called earlier in the week but that the call disconnected and they tried to call me back. I said no, I hung up and didn't answer when they called back as their advisor didn't listen, spoke at me and over me. He was apologetic and said the feedback would be passed on.

He asked me to tell him what I needed. Explained all including removing BT TV and he came back with £44.99 a month. I said I wasn't willing to pay that. Sky and Plusnet both have offers on, with cash back at much less. He put me on hold and then eventually came back and said £30 for 2 years so I have taken that.

Thanks all for your input. It definitely gave me a bit of confidence to be firm with what we want.

Also rural. We went from BT to Vodafone. £20 a month for Superfast 2. Speed wise, it’s not noticeably any different to BT but it’s less than half the price.

Our mobiles are with Vodafone but they couldn’t offer us broadband. No room in the cabinet.

Our mobiles are with Vodafone but they couldn’t offer us broadband. No room in the cabinet.

That could be why our neighbour was told Superfast 2 wasn’t available in our area even though that is what we have.