Wrens kitchen?

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Anyone used Wrens kitchens recently? If so what did you thin? I have been looking at their reviews as as with most they are either 5 or 1 star.

My mum had a Wren kitchen fitted last year and she’s very pleased with it. I have serious kitchen envy!

They are lovely looking kitchens, great sales teams, but I wouldn't touch them with a barge pole, because over the years I've only heard the odd 'successful' delivery & thousands, tens of thousands stories of incomplete/damaged deliveries and months & months of hassle to get the remainder sent & the shittiest customer service ever.

Have you looked at DIY kitchens?

My mum had one recently and it was awful from start to finish. They measured her up incorrectly and then because she had signed for the kitchen she was stuck with it. Big gap at the side of the oven. They were rude and unhelpful. There are some Facebook groups with people sharing their disasters

I had a Wren kitchen in my last house. Top quality material, really shite fitter and i had to explain to the designer how to fit the dishwasher and washing machine into the space. So if I went there again I'd want my own fitter.

Mine is a year old and am really happy with it.We used our own fitter though.

We had a quote from them and despite it being obvious it wouldn’t fit they were insisting we had to pay a huge deposit before they would give us the exact measurements of what they were suggesting and allow their expert to come out and measure for himself. At that point they could/would adapt their design or we could apply to have our deposit returned. Needless to say we went elsewhere.

Don't go near them if you value your sanity, they do not care.
All great until you pay and leave showroom after that it is negativity and let downs on all levels, waiting for the replacement which has been delivered twice and damaged.
Just happens to be the integral part of the kitchen so kitchen is on standby, heard horrendous stories about their fitters so tried to cancel installation but informed that wasn't possible.
Have written to Mark Pullen director but heard nothing, cannot raise a complaint until kitchen has been installed and signed off.

We had one fit 3 years ago my husband fit it I love it can't fault the kitchen but you can save a lot of money by shooppimg around the fitters are extortionate and we got our sink, appliances and worktops elsewhere and saved a lot of money

I always avoid them because you can get a kitchen just as good from other places, and I don't like the idea of giving money to the Tory party (they are a Tory donor).

They are overpriced for what they are, and whenever one of our clients (we are a building company) orders one it's a nightmare.

Do not touch this company . Promised fitting in November was fitted following April. No apologises. Disaster from start to finish.

My inlaws are more people who can add to the list of dissatisfied customers.
One of the problems - they make you pay upfront before the job is done. Meaning they then don't give a hoot when things go wrong (in our experience). My inlaws used wrens fitters.

Whole thing was a disaster from start to finish. Wrens fitters don't hire a skip - so old kitchen was ripped out and had to sit in the front garden for months.
Items were damaged, broken, wrong size etc.
When fitted the cupboards don't close right, the drawers get stuck, the lines don't line up. The worktop was cut to the wrong length but my inlaws were told it "wasn't wrens problem".
Took months to fit a simple kitchen and constant changing of fitters.

Caused a lot of stress for my ageing inlaws who wanted a new kitchen to make their lives easier. This was last year.
Just our experience of course but I haven't heard many good things!