Just send DD(13 w SEN) and DS 16 to the shop to get me a few bits.
They came home and DD was upset and said they accused them of previously stealing cookies.
DD said security approached them and said 'you were in here a few days ago. You grabbed a bag of cookies and ran. DS said it wasn't them. Security said it was him, he recognises them.
Security then calls over another employee who confirms my kids are the cookie thieves. He also recognises their faces.
DS says its not them and they haven't been to the shop in a while. Security asks them where they live and which way they go home. DS tells them.
Security then say 'yep, that's the way they ran'
DS reiterates he has never stolen anything in his life. Security allows them to leave but says he is keeping an eye on them.
So I go to the shop to speak to security guard.
He says they checked the cameras and it wasn't my kids (no shit!)
I asked him why he didn't check the cameras before approaching them. He has no answer to this.
He tells me that he did call a2nd colleague he called over but he said said it wasn't them and that he never said he would be keeping an eye on them.
Direct contradiction to what both my kids said, separately.
He says there was no issue, he didn't ask them where they lived or accuse them of taking cookies. He just said they looked like some kids that have been in.
He asked me to apologise to the kids and he apologised to me.
Should I leave it there?
Or should I make a complaint to head office that a security guard approached 2 children and directly accused them of being shoplifters in front of other customers. Called a 2nd employee over to verify they are thieves (he did verify it was them, he said he's seen them in before stealing🤔) warn them not to steal anything 'this time' and say he is keeping an eye on them, without even checking it was them! Which they did easily afterwards!
Should I just email them to suggest that from now on they check CCTV before humiliating innocent children?
It's really shook DDs confidence. She's only started going to the shops with her brother the last few months. She went to buy herself a treat, which she came away without because she was too embarrassed.
I also don't like the fact he's lying about what was said. My kids have no reason to embellish what happened. DD is very factual in her recollections of things so I don't doubt her account.