Tesco delivery- is this normal?

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My entire household is quite sick with Covid at the moment.

Tesco isn’t my usual supermarket, but we live rurally and they’re the only supermarket that deliver (we’re not in the UK so no Ocado etc).

I normally don’t have shopping delivered but have used Tesco before and found them good. Since Covid hit, the delivery driver no longer brings the crates into the kitchen which is fine. Previously, I’ve just had a laundry basket by the door they I’ve transferred my stuff into to bring it to the kitchen myself- all very straightforward.

Anyway, as I said, Covid hit and I did an online order. In the notes, I added a message to say we’re isolating (the site has a note saying to do this). In addition to my shopping, I also added a number of shopping bags (at €0.70 each- big reusable ones), thinking it’d be easier for me to pick the packed bags up off the doorstep. I was expecting that some chilled/frozen items would be in a crate so I over-ordered beach’s thinking that each one would have some spare capacity for me to add chilled/frozen stuff on top.

Delivery driver arrived and everything was in crates. The shopping bags I ordered turned up in the fourth or fifth crate, neatly folded on top of the groceries.

Typically, it was the pouring rain, and we had to spend ages lugging crates off of the doorstep, into the kitchen, unpack them, and then bring them back to the delivery driver. Because he was unloading crates faster than we could unpack and leaving them on the doorstep, our groceries got rained on- a few things were in paper bags that disintegrated.

We (husband and I) were both on day 3 of Covid and feeling pretty miserable and definitely not moving as quickly as we normally would.

It would have all been so much easier if the shopping had just arrived in the bags that I had paid for, and that way I could have just picked them up from the doorstep and brought them in pretty quickly. Instead, the delivery man had to stand in the back of his van, waiting for us to return empty crates to him.

If you purchase shopping bags with your shopping delivery, do you expect the groceries to arrived bagged?

It says on the Tesco order page that they no longer bag food or use tray liners, it’s pretty clear?

I'm in Ireland and Tesco will leave the crates for you if you have covid. SuperValu (Irish supermarket chain) still use crate liners since covid, so you just lift out the liner.

UANBU OP, especially as you even ordered bags.

Do you really stack loose fruit and veg on your hall floor?

Because the crates were left sitting in the rain, the paper bags on a good few items had disintegrated so mushrooms ended up rolling around, and very annoyingly, a loaf of bread in paper wrapping was destroyed. Only noticed that once the driver had left.

Delivery was scheduled for between 12pm and 2pm but arrived a bit after 11.30am. I was asleep upstairs and DH was in the shower so, by the time I got downstairs, the driver had the first four crates out and was back in his van, sheltering from the rain.

Not on the site for the country I’m in. It literally just asks you at checkout to confirm the number of bags you’d like.

Yeah mine just puts the crate on doorstep and stands back.
I take a big ikea bag down.

We currently have covid.... but haven’t had to change how we do things... We have an outdoor table (round metal one) that gets put by the door on shopping day, or pizza delivery day). Driver puts crate on it, we take out shopping, turn round and put on worktop in kitchen. Works well as I cannot bend down.

I’ve had this today too. Ireland.

the website asks how many bags you want and and says the items will be bagged. Then you find the neatly folded bags at the bottom of a crate.

The driver didn’t ring the bell or knock either. Just left the crates on the doorstep. I brought them in and took everything out and put the empty crates back outside. I didn’t even know they’d been relieved till I happened to look outside. That was three hours ago and the crates are still there. No idea when they will be picked up.

i live in the uk and know Sainsbury’s don’t bag but Ocado do. But I’d expect at least a ring on the doorbell. I have covid and am isolating but would have waited till driver was a safe distance away before opening the door. Had a mask ready too.

All a bit odd.

But surely then you just take the washing basket to the door, chuck the smaller bits in, put everything else to the side and put it away at your own pace once the driver has left? Not worth all this strife, surely?

Where I am supermarkets haven’t used bags for years, that’s Tesco’s Sainsbury’s and Asda, the only one who has bags is Iceland’s (i haven’t used the others)

I’m in Ireland too and you’ve prompted me to go back to the website, and this is what it says at the bag-ordering stage.

I clicked the link, added €5.60 worth of bags, and the fecker made didn’t bag my shopping.

I’m so annoyed now.

They won't use bags even if you offer to pay extra and they don't do the tray liners any more.
I keep a pile of bags at the ready. The driver wheels the crates on a trolley to the door and I move groceries to bags and carry it all in myself. Driver has never been in the house in all the years I've done online shopping.
The only company that do bags is Ocado.

Honestly, if I could be bothered, I’d probably ring their Customer Services number and have a talk to them about it. If their policy is as per the screenshot, then they’ll probably want to let the store know. They may refund you for the ruined items. Doesn’t help you now but no harm in feeding back.