Wonder if anyone has any knowledge - not a super serious issue (probably) but concerning: a non-British acquaintance of mine, who does not live in the UK, has a child who is on a language course in the UK. The children (aged 14-16) were supposed to live in some school's halls of residence but for some reason they've instead been put in a hotel. It's an awful place!! Ratings on tripadvisor are horrible. Their rooms had not been cleaned and there are broken, stained curtains, dried stains on window sills, paint going everywhere etc etc. The organisation has admitted that the hotel 'didn't meet their standards initially' but say that things have been sorted (they haven't, after a week).
This morning I learnt that many of the children have had money stolen from their rooms, not people who had money in locked suitcases but other ones - loads of money for several of them.
My acquaintance wondered if I know anything about options to report the hotel/the organisation to "Health & Safety" in the council in question, or if it might be a child protection issue, since the organisation doesn't seem to do anything. Does anyone have any idea? I'm trying to figure out if there are still other people staying in the hotel too, and if that could be a child protection issue if so. They are 14-16 so not young children but still.
Any suggestions much appreciated :-) I'm really out of my depth.