Ok, first of all don’t panic. I used to work as a Witness Care Officer so have supported hundreds of families where their children have had to give evidence in court. It’s a surprisingly common occurrence and, regardless of what BBC crime dramas make out, is actually a very boring, very procedural thing to take part in. Obviously things are hyped up for television because if they showed how court really is, frankly nobody would watch it 😉
The people who contacted you will be the Witness Care Unit (a special department in your local police force who’s sole purpose is to support victims and witnesses to attend court). They are nothing to do with Witness Protection as that’s a completely different department who deal with relocating witnesses who are at risk of serious harm, giving them new identities, etc. In the nicest possible way, what your daughter has witnessed is nowhere near that level and is something quite run of the mill for a Crown Court, so please don’t worry about that.
As your daughter is under the age of 18, she will be automatically granted what they call ‘Special Measures’ which means special consideration is given by the court to accommodate her age and make it easier for her to give evidence. Most of the time for a kid of her age, she’ll be giving evidence via video link, which means she’ll be sat in a separate room to the main courtroom talking into a camera. The solicitor will be able to ask her questions via the camera but she won’t be able to see the rest of the people in court. Alternatively, she can be taken into the main courtroom and give evidence from behind a screen but I think with her age it’s more than likely they’d opt for video link.
Before the trial date, Witness Care Unit will put you in touch with the Witness Service at the court in question. These are the people who will be looking after you and your daughter on the day you attend court. They have you sat in a separate ‘Witnesses Only’ waiting room so you’re not sat outside in the main waiting area with all the dregs (remember, some larger courts have several courtrooms so often there’s more than one trial going on at the same time, so you’ll see all sorts out there!). The Witness Service can also arrange for you and your daughter to visit the court to have a tour before the trial date so that you can both familiarise yourself with the building, know where the loos are, etc. and just generally make it less daunting for yourselves on the day of the trial. If you live in an area with a particularly old court building, Witness Service often know some really interesting bits of history that they’ll tell you about as they’re showing you round which can be pretty cool.
Either on the day of the trial or sometime before, your daughter will be given the opportunity to read through (or re-watch if it was filmed) her original statement to Police so she can familiarise herself with what she said. When it comes to the actual giving evidence part, if she’s asked a question she doesn’t know/can’t remember the answer to, it’s perfectly ok for her to say, “I’m sorry but I don’t remember”. Nobody expects any witness, regardless of age, to have a photographic memory.
Once your daughter has finished giving evidence, you’ll be sent home and normally somebody from the Witness Care Unit will call you when the trial is over to let you know the verdict.
With regards to your concerns around witness intimidation, I really wouldn’t worry about this. It’s shown a lot on the TV dramas because, again, it makes for interesting watching but in reality it happens very rarely in real life, mainly because if a defendant who has pleaded not guilty goes round and starts intimidating witnesses, it makes them look jolly guilty indeed. Surely an “innocent” person would have nothing to worry about so wouldn’t need to intimidate witnesses? I can assure you that this will have been impressed upon the defendant rather sternly by their solicitor because witness intimidation is taken so seriously by the court. I honestly wouldn’t worry too much about this.
Also, no, your daughter does not need a solicitor. She is a witness, not a defendant, and so will be supported by the Witness Care Unit and Witness Service.
Hope that helps.