To cut a long story short, electric meter dead been trying to get fixed for 6 weeks, much chasing from me, 1st appointment cancelled day before as they realised it had been booked incorrectly,
, 2nd appointment yesterday day off work waited in, engineer came and couldn’t do a thing as appointment had been incorrectly booked. Rebooked for two weeks so another day off work.
Have asked about the compensation in their service standards but just being ignored in this.
There service standards say
This is for our home energy customers with a credit meter (if you pay for your energy after you’ve used it). If your meter is faulty or if we think there’s a problem with it, we’ll make sure to:
Check to see if the meter is faulty within five working days of you getting in touch.
If we think there’s a problem with your meter, we’ll sort it out within five working days of you getting in touch. This could mean booking an appointment to replace it or have someone investigate the issue further.
Offer to confirm everything in writing within five working days of you getting in touch.
If we break any of these promises, we’ll pay you £30 compensation within 10 working days. If we fail to do that, we’ll pay you another £30. This second payment is known as a Guarantee of Guarantee payment.
We’ll pay you compensation unless we feel there’s a dispute about whether you should get it, and in accordance with the provisions of the Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015. We will either pay this straight into your energy account or send a refund if you are no longer a customer.