Swimming lessons - refund

[Spottybotty20]

Dd age 4 has started swimming lessons, we were told that due to covid restrictions (not England) that parents can’t come poolside but they hoped this would change soon.

Dd has had 2 lessons and we have had short videos sent of the lessons - in all but one clip she is clutching the wall and looking unhappy, my husband thinks this is me projecting but I know dd.

During changing last week they said that the covid restrictions aren’t the issue, they are just finding it much better without parents poolside, so it will continue.

Dd is now begging not to go is saying she “is not brave enough” and has had a few nightmares about being in water.

I dont want to send her again, but I also think I should ask for my money back - as I thought the whole point was water confidence and she is getting more and more nervous. It’s close to £100 for the term of 8 more lessons.

@SpikeDearheart exactly - I’m not sure if a few posters aren’t realising the lack of options over the last 2 years!

@girlmom21 I’ve spoken to them and they have said “he’s fine, maybe you’d like to book him for intensive lessons over Easter” - for more money of course

@Spottybotty20 what an awful situation. If your only option is this swimming pool then I would ask for a refund of these lessons and then ask about private lessons. Even a block of 6 would at least get her off the side. I remember ds was similar and he had done swimming lessons and passed the first three stages. I agreed to to the instructor holding him as he swam him to the deep end. It took a lot of effort on the instructors part. But he is now swimming lengths so there is hope.

If the teacher says he's fine rather than having a good chat with DS and making an action plan to help his nerves I would expect your money back.

I didn't when I first read the thread but he has no intention of helping a struggling student so you can't trust him IMO.

Yes ask for a refund explain you expected to be allowed in and this hasn't happened.

Dd started lessons at 5. They pushed her hard, had her doing things she wasn't happy about and I found the instructor a bit shouty. Thankfully only 4 lessons at beginner stage before moving up to another instructor.
I did call the instructor out on this and she said she had pushed dd because she should be a lot more water confident at her age and actually swimming. Turns out she thought dd was 8 or 9. Dd was very tall for her age.

I wouldn't be happy with lessons I couldn't see. I've seen outrageous behaviour from a swimming instructor in front of parents, so I wouldn't be comfortable not being able to watch.

I'd ask for a refund on the basis that you didn't sign up for lessons you couldn't watch.