Computer question?

[Pippapotomus]

We have a small family owned and run company. 2 computers in inlaws home office, with Sage, a management system and the usual emails ect.

Fil has an IT person in every other month to do 'patching' and charges a lot for it. It is quite vague what is actually done as fil struggles to even send an email. The same IT guy charged him £300 to do the set up of DDs laptop which I was not happy about as she could have done it herself.

Does anyone know if this is usual or are we being ripped off? BTW we have no issues with the computers and how they run.

I would say so, yes.

As long as updates are set to automatic, that the checks are run etc, it would sound like the tech is on to a winner!

Sounds like you are being ripped off.

2 machines, what the hell is he patching?!

We have hundreds of servers at work that get monthly patching and it takes a couple of hours. They need patching because they're not set to automatically update because we need to be able to test the updates against the various systems being run from those servers to make sure that the update won't have a negative impact.

Your FiL doesn't have any bespoke applications that he's running so he could absolutely just have windows updates turned on to auto update each time there's a new version, it would actually be safer to do that because windows updates are usually security ones addressing new vulnerabilities that have been found and instead of getting the immediate automatic update he may be running an insecure version for up to a month till the IT bloke comes along.

Complete rip-off.

Definite rip offf

Definitely being ripped off.