At the moment I order my repeats over the phone, then pick up the meds from the chemist 2 days later. Prescription phone line is very well used based on the amount of times I phone and the line is engaged. Dr surgery has now announced that the prescription ordering phone line is going and we either have to do it online or go into the surgery (an expensive bus ride, 2 hour walk or getting a lift) each time and fill out a form. Then there is the added complication that you aren't allowed in the Drs surgery to fill out the form if you or a household member has tested positive for covid (which is understandable but it's another reason why phoning them is easier). To use the online service you need to provide photo id which I haven't got and neither have the dc's. In our town there are a lot of elderly people and lots of families living in poverty. So lots of people who would struggle to use the internet and lots of people with children who don't have passports. Surgery said on their announcement not to phone them to discuss it. I don't get why they are getting rid of their prescription phone line when so many people use/need it.