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An idiots guide to broadband and contracts please?

1 reply

Graphista · 16/02/2022 20:11

Sigh - I used to know this stuff but I am rapidly turning into my tech phobic father!

The recent price rise news has prompted me to consider possibly changing to a new provider when my contract is up which is in autumn. Yea I know it's months away but I need to get my head around anything

I am currently on an ADSL connection which isn't the best. It copes ok most of the time but if I'm doing a lot online or using several devices at the same time i get buffering and loading issues which is frustrating.

Here's the thing - I can't get fibre here as I'm semi rural and it similar isn't available BUT I may be moving before my contract is up.

Current provider says if I maintain current (v cheap it must be said) contract then I will have to pay for the move - around £100 or so

But if I upgrade even slightly the costs of the move are covered by them

I have to say aside from the admittedly minor technical irritations I generally like my current provider. They're very clear when you ask them stuff and easy to get hold of and the customer service is usually pretty good.

This is something one cannot assess when looking on comparison sites which only compare prices/costs/bonuses for new customers

So.... can I please ask if you think ;

1 - I should stay on current contract, pay for move and keep monthly costs low but still on ADSL only

2 - stay with current provider but upgrade to fibre which means a few quid more per month but no moving costs

3 - change to a new provider which I think I can do without huge startup costs but also from what I've seen so far would be a little more per month as would need to be fibre I think I can't see any quotes for ADSL only (I get why they're probably wanting everyone to move to fibre tbh)

And can you tell me the difference in real life user terms between ADSL, fibre and the "fancy" fibre options (they all seem to have "super" fibre options but call them all different names) - this is the part wheee I'm turning into dad! Explain in very simple ways please. God I need to learn this stuff better!)

DawnMumsnet · 17/02/2022 14:39

Hi @Graphista, we're just giving your thread a bump to get it back into Active Conversations. Hopefully someone will be along soon with some answers to your queries Smile

Watch this thread for updates

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