Supermarket worker - training?

[elisenbrunnen]

I've just started work in a major supermarket, I'm on tills. I love the work, but - I've had no training! I was sent a few 'modules' to work through, at home, with a few questions at the end to confirm that you've understood it all.

But - no face to face. No 'Think25!' actual training - it's so much harder to learn properly when just reading it on the screen in 20 minutes - and this is a legal requirement.

Is this normal? Or even legal?

In a (different) major supermarket I worked in, I had a full day induction training, (tills, Think25, how to move the cages about, safety on the shopfloor) and was paid for that - and at least I am confident that I know what I'm doing.

In this new job, it's all done at home, in my own time. And unpaid.

Will be interested to find out how many other supermarkets just leave you to it?

My DS had 6(?) hours face to face training for his supermarket job. Most of it was going through health and safety type stuff. It was paid. He then had to shadow his manager on his first shift, then she watched him, then he was left to it but she still checked in every so often.

(He started in November).

You have presumably received face-to-face training on using the till and general procedures like calling a supervisor etc?

It's quite normal to do H&S, think 25!, fire drill training etc. online though. I did at my Saturday job over a decade ago anyway. I would expect to be paid for the time to do them though, not at home alone.

I did some face-to-face training on the tills, sitting with a till operator and going through the procedures. The till itself is not the problem, they are easy enough.

But the legal side, the H&S, the Think25 - this really should be done in house, I think. It's not enough to leave someone to do it at home - how do they know that it's done by them? Or properly?

And I think it should be paid!