A covid cancelled event moan

[MarshmallowFondant]

DD (who is now 16) was given tickets for a concert by a famous act for Christmas 2019. The concert should have taken place in April 2020,
obviously did not go ahead.

Concert was rescheduled for around March/April 2021, again did not go ahead.

We were offered a refund, or were told that we could hold on to the tickets and DD could use them when the concert was finally rearranged, which we did. So today the act announces a major new tour and they are coming back to our city in June 2022. Hooray!

But. They have "scaled up" their venue from an (admittedly large) indoor venue to a stadium. DD's ticket not valid. The promotor is now going to refund her original ticket, and "allow" us to book tickets for the rearranged gig at the new venue on an early bird offer.

All fine. Except the new tickets for the rearranged gig are more expensive. So the promoter has had our money for over 2 years and are now wanting more money?

Bit of a shit way to treat teenage fans, isn't it?

Yep. One to be shared widely on social media.

Name and shame! Disgraceful behaviour.

Ticket prices not released yet but I just had an irate text from DD's friend's mum. What other reason could there be for not simply either letting them enter the new venue on the existing ticket, or cancelling the old tickets and sending out new tickets at the same price?

That’s really crap! Surely they could honour the original tickets for the new venue considering the circumstances?

That’s horrid. Name and shame them on Twitter.

Tag the band as well.

Oh yes tag the artist

That's a shitty thing to do!

If prices havent been released how do you know they are more expensive? Maybe see the early bird offer?

Name and shame, there must be more people affected

Harry Styles?

I'm guessing its Harry Styles. Does she even still want to go now she's 16?

That’s properly shit of them. Money grabbing fuckers that don’t give a shit about the fans.

Interesting, I've previously managed event. Refunds are allowed for events where : the date is changed, the act has changed or the event is cancelled. Whilst your situation doesn't easily fall under these categories, it's usually in the interests of venues to keep ticket holders on side. Ring them, be nice but assertive and speak to a human and ideally the events manager of the venue.

I'm assuming Harry Styles as my youngest is in exactly the same position, e mails were received today - we've got a refund but now she has to buy another ticket and join the fun on Monday morning trying to get one.

That is really disgusting. Get calling the newspaper about it!

It's Harry Styles. It's already all over Twitter. It's really shite.

Harry Styles isn’t it - greedy bellend.

Has he not got enough cash already? What an arse.

@Comefromaway

I'm guessing its Harry Styles. Does she even still want to go now she's 16?

Yup, Harry Styles.

She still wants to go. She idolises the man. She is all "oh Harry is doing SOOOOOO well he can play at Ibrox" and "it's because it's an outdoor venue and Covid compliant" - err no. It's because it's money grabbing.