So slightly complicated situation, in that dp pays for a pet insurance and care plan (so haircuts, nail cuts etc) for the dog he had with his ex. She kept the dog, and they did a bit of sharing the dog for a while but as they drifted apart, it seemed an extra complication, as well as issues with the dogs training and settling in two different houses, he decided to cut the contact, but continued to pay this cost as part of his responsibility to the pet. If the option was there to take the dog full time we would have, but ex wanted the dog, so he stepped away.
Hes noticed in the last few months that the payment has stopped coming out of his account and hes a bit worried about what this could mean. Hes torn between making contact with ex to ask (they havent been in touch for over a year), or whether hes better not knowing. He would be devastated if the dog has died as i think he feels an element of guilt for not seeing her anymore.
I did suggest that rather than the dog passing away, it might just be that shes cancelled the plan and taken out her own, for ease of communication as i guess on the old plan she would struggle to make any claims or changes as she wasnt the named person. But its also entirely possible that the dog has died so the plan is no longer needed, but i would have thought she would have contacted him if this had happened? Although they've not been in touch for a while, they ended on good terms and had been friendly.
What sort of things would trigger the payments stopping for this sort of pet insurance plan?