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Original poster

Sooner or later delivery people are going to have to stop lying.

16 replies

Paranoidandroidmarvin · 12/01/2022 10:43

Twice now I have had emails to say we tried to deliver your item and you were not in.

Had it yesterday. Delivery was between 8-6. So stayed in all day. Then got an email at 5.45 to say they tried to deliver and no one was in.

Spoke to the company this morning. And told him this. He said I could have missed the doorbell. Then informed him that I had ring doorbell and no one turned up. He kind of just stopped talking.

As far as I can see this is norm for delivery companies. But with people getting these doorbells eventually they will have to stop the crap lying surely.
Apparently. On the website I ordered the item from when I put in the date I wanted it ordered that was an estimate. Nowhere on the website says that. So again I’m stuck in all day to probably not get something delivered.

OP posts:
LaBellina · 12/01/2022 10:46

I know the issue. Unfortunately it’s probably not going to change until the delivery companies pay them decent wages and even then there will be pisstakers. It’s annoying.

ZettaaY · 12/01/2022 10:47

It probably won't happen until the companies pay a fair wage, and do reasonable number of packages that can be delivered per day, with breaks etc

Original poster
Paranoidandroidmarvin · 12/01/2022 10:49

It’s the lie that I don’t like. Just send and email to say we ran out of time to deliver we will do it tomorrow. That would be better.

OP posts:
Original poster
Paranoidandroidmarvin · 12/01/2022 10:50

@ZettaaY I agree.

OP posts:
FourTeaFallOut · 12/01/2022 10:53

I had the ups guy send a text to say I wasn't in and the parcel I was waiting in for was deliver to a neighbour. Then I went to the neighbour's house to collect it and my parcel was just sat outside their door. What even is that?

RedWingBoots · 12/01/2022 10:55

The next lie you will get from them is we can't find your property as it must be new and the postcode can't be found on maps.

I have got that from UPS and Hermes.

When I pointed out to UPS that my property was built in 1955 they shut up. I then discovered from the courier himself when he delivered the parcel that there were no deliveries in my area the day before which is why they didn't deliver my parcel.

When I pointed out to Hermes it is odd they can deliver one parcel on the same day, but couldn't deliver the other they eventually delivered the second parcel. The courier ran up to the door rang the bell and dumped the parcel on the doorstep.

Alicetheowl · 12/01/2022 10:59

I think they are under a lot of pressure and have to make do without proper breaks. I was a the recycling bins near me the other day, a guy was delivering something, as he got into his van he took out two Diet Coke bottles full of liquid to put in the bin. The liquid was not Diet Coke coloured! Maybe he was just a manky guy and is not bothered about weeing in a bottle, more likely he does not get a proper break to do it somewhere more normal.

TheLeadbetterLife · 12/01/2022 11:03

Customer service is becoming an absolute piss take all over these days, but I doubt anything will change, because where's the incentive for the companies? There are no real consequences for their lack of service, if all the other companies are also shit and no-one is prepared to pay more.

I was going through some old family paperwork recently and found a list of flight prices between London and Faro. The flights were all at least £200 per person, in 1990. Yesterday there was a thread on here where someone was complaining that Ryanair was charging £20 for luggage on a £6 flight.

RedWingBoots · 12/01/2022 11:21

@Alicetheowl

I think they are under a lot of pressure and have to make do without proper breaks. I was a the recycling bins near me the other day, a guy was delivering something, as he got into his van he took out two Diet Coke bottles full of liquid to put in the bin. The liquid was not Diet Coke coloured! Maybe he was just a manky guy and is not bothered about weeing in a bottle, more likely he does not get a proper break to do it somewhere more normal.
Apart from lack of time in some areas there are no public toilets so where would he go for a toilet break?

I've bumped into various couriers using the toilets in restaurants/cafes that are part of the community toilet scheme.

Original poster
Paranoidandroidmarvin · 12/01/2022 11:35

This isn’t even a delivery company. This is the actual builders website delivery people.

OP posts:
sadpapercourtesan · 12/01/2022 11:50

I've caught delivery workers lying a few times, usually "you didn't hear the door" when I've actually been in sight of the door and they've tried to put the "you're out, so you'll have to collect from the depot" notice through the letter box without attracting attention.

These behaviours are virtually always the result of systemic pressures on the worker, who is at the bottom of the food chain and being expected to fulfil an impossible brief. Presumably if they delivered every package they are supposed to, with an appropriate level of courtesy, waiting for people to come to the door etc, they would manage about half the calls they are meant to make, and end up either disciplined, sacked or - more likely - financially penalised. I never take it out on them, because it isn't their fault, and causing them to lose their jobs will do absolutely nothing to address the problem. They're already being treated like garbage by their employers, and put in a situation where they'll regularly be sneered and sworn at by their customers. If you kick up a stink and get them sacked, they'll be replaced by another ordinary person who desperately needs a job, and that person will end up pissing off customers by trying to cope with an impossible brief as well.

WeDontTalkAboutBruno · 12/01/2022 12:38

2 Christmases ago I was expecting a parcel on a next day service via Royal Mail.
Imagine my surprise when I checked the tracking to see I had made a request to not have anything delivered to my address that day. Unsurprisingly I had made no such request and got straight on to RM. They were very woolly in their response so I again asked them to tell me who had requested that as if that was correct then I had a problem.

Eventually after threatening to submit a Subject Access Request to find out anyway, they admitted what I knew all along, that they marked it so they didn't have to deliver my package (and presumably so they didn't have to pay compensation for failure to deliver).

I've heard it happen to a few people now and it's bloody crafty. If you're busy and struggling just say so, but I detest liars.

RedWingBoots · 12/01/2022 12:40

@sadpapercourtesan lot of them are "self-employed" and get paid for each parcel they deliver. This is why they deliver to bins and throw parcels over the fence to get them marked as delivered.

However if they simply have too many parcels and don't know the layout of roads it is easier for them not to deliver some parcels.

Oldraver · 12/01/2022 12:43

Oh I've had the 'your address has requested no deliveries' thing. Item turned up a few days later

IncompleteSenten · 12/01/2022 12:47

I used to this. I got CCTV and started asking for the exact time delivery was attempted because I can't seem to find anything on my CCTV.

Funny how my parcels are just getting delivered these days...

Danikm151 · 12/01/2022 13:03

My mom had hermes claim a delivery was made and the picture was of the package in their car!
Complained and it arrived the next day. They are chancers at lot of the time.

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