Hello everyone,
I'm at my witts end with British Gas.
So abit of the background story. About a year ago I had recieved a bill for over £1000 I queried this and we noticed that the serial number on the account was diffrent to the serial number on what I thought was my meter (the meter on my property) it turns out my meter is in the neighbouring property. Bearing in mind when I initially moved in I was told that was my meter and british gas came out to fit a smart meter and also checked the meter in my garden. So easily confused. I was told that my account and my neighbours accounts would be under investigation due to the account confusion. I followed this us fortnightly with them and was told a manager would be in touch after every phone call. No follow up. Then I recieved a letter stating that they where going to send ballifs to our house. I rang them again and they said to ignore this as the letter was just in circulation. A month later I recieved a letter saying that they where going to court to get a warrant to access my property to fit a smart meter. I rang them up again to query this, I made them aware I don't mind getting a pay as you go meter installed if they sort out the initial problem and I don't even up paying money I don't actually owe. They then said they will sort this and I will need to get back in touch to apply for a pay as you go meter. A week passed and a pay as you go card landed on my door step and electric was shut off the next day. Since then it has been costing us £10 a day electric. £310 a month I can't afford to put the storage heaters on and we are all huddled in one room. The washing is on once a day. It should not be costing this much but british Gas do not want to hear. I asked them if they had even considered there may be a fault in the meter and they put the phone down on me. The phone lines and online chat system are a shambles you wait over 1 hour to speak to someone and no one offers any help. I know my property is just electric but there is two adults and two babies in this house we aren't running Buckingham Palace just a two bed mid terrace house. I'm so fed up of getting no where.