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Original poster

How do I tell my cleaner not to come back?

16 replies

abenbaked · 02/12/2021 19:23

I find things like this really awkward as I'm not a very assertive cleaner and part of me would prefer to just keep paying her rather than tackle the issue head on. Cleaner has been coming for about 5 months, she was really good to start, now she leaves early and sometimes forgets to dust whole rooms. This week she told me that she couldn't come as she was doing her other job, she didn't try to reschedule and gave me two hours notice. She used to come on the day we agreed and the time, now she wants to change it most weeks. How do I say I can manage from here on out and not to come back? Do I need to give her a weeks pay even though she cancels on me with a couple of hours notice?😬

OP posts:
nomoneytreehere · 02/12/2021 19:25

Hi, really sorry but we won't need you going forward. Thanks for all your help.

Akire · 02/12/2021 19:26

Of course you don’t owe her money she cancelled you. Would you pay your hairdresser if she cancelled on you?

Just send a text saying due to you become unreliable with all your other jobs I’ve decided to look for someone else. Job done.

IgneousRock · 02/12/2021 19:27

If you feel awkward about telling the truth, just say you're cutting back financially and managing without a cleaner for the moment.

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Wauden · 02/12/2021 19:28

Maybe wait until you have a replacement first.

BleuJay · 02/12/2021 19:30

Do you let her in or has she got a key?

Personally I would pull her up on her short comings but I am very assertive. If you are anxious about confrontation just send a text, wait for it to be read and then block her number.

We/I no longer require your services.

fedup078 · 02/12/2021 19:31

Sounds exactly like the situation i had a few years ago . One week she just didn't turn up
Make something up if it makes you feel better. We said I'd dropped my hours at work which was partly true

BHX3000 · 02/12/2021 19:32

‘I/We have decided not to employ a cleaner anymore as our circumstances have changed, so we will no longer need your services.’

Add ‘Please let me know when you can drop the key off’ at the end, if she usually lets herself in!

shiningstar2 · 02/12/2021 19:34

I feel your pain op. My DM decided to start doing her own cleaning. She told he cleaner that her daughter was going to do it going forward (no true)
A month later she decided she didn't like doing it herself so rang the cleaner and pleaded for her to come back
She told the cleaner that her daughter didn't do it to a high enough standard 😮 this doesn't help you op. Not recommended. Of course if you have decided to start doing it yourself, it is perfectly reasonable to day this. People decide to have or dispense with cleaners all the time for many reasons. Often it's because finances change with a job loss. Or u have more time to do it yourself. I would give a weeks notice I think.

Original poster
abenbaked · 02/12/2021 19:35

I don't really want a replacement, it's a four bedroom but she wasn't doing three of the bedrooms and the hallway areas are small. I don't enjoy the 'tidy up' before the cleaner comes as we have a baby and a lot of his toys are jumperoo, sit me up type things that take up a lot of floor space so it's just a headache. Plus is she doesn't come at the agreed day and time I usually go out because there isn't really anywhere to entertain baby and large dog whilst she cleans. I think I'll just do it myself and spend the money on something better!

OP posts:
Akire · 02/12/2021 19:37

Why need lie though? Just say she’s to busy and letting you down. She either doesn’t care or really to stupid to work it out. Either way you do her next client no favours if she goes job to job feeling like she’s in the right.

WhatsitWiggle · 02/12/2021 19:43

You don't need to give a reason OP. Just "We don't require your cleaning services anymore. Thanks for your work over the past 5 months. Please return my key by xxx"

Toddlerteaplease · 02/12/2021 19:56

I told mine that I had massive vets bills and I couldn't afford a cleaner anymorez

Rainbowshit · 02/12/2021 20:11

Just say it isn't working for you and you no longer require her services.

Original poster
abenbaked · 02/12/2021 20:22

@Akire I don't really want to hurt her feelings, for all she isn't a great cleaner, she is a nice person.

OP posts:
underneaththeash · 02/12/2021 21:37

She’s not a nice person though as she’s taking the mick.
Just say that you’ve appreciated her help over the last few months, but it doesn’t work to keep swapping times and days as you have a young child. Wishing you the best. Etc…
If she does have a key wait until she’s with you next.

Original poster
abenbaked · 02/12/2021 22:06

@underneaththeash no she doesn't have a key so I won't have to see her again!

OP posts:
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