Why do Sainsbury’s have a ‘think 25’ for all deliveries?

[sainsburystwat]

Bought a perfectly normal order from Sainsbury’s - groceries, shampoo, shower gel .

No alcohol or anything even close to alcohol (ie alcohol flavoured) . No medication . No substances . No knives .

Sainsbury’s delivery driver took one look at me and said, nope, you’re too young to take the delivery .

I’m 30 . I rent, I work, I’ve lived away from my parents for twelve years! I’m on the autistic spectrum and find supermarkets very difficult so prefer home deliveries for convenience .

Driver said I look much closer to 16-18, and I’m therefore not allowed the delivery, they can only deliver to adults aged over 25 and that in future I will be asked for a driving licence or passport - they aren’t allowed to accept any other ID .

For various reasons - money - I can’t afford a passport and I’m medically unfit to drive . Did offer him my birth certificate and student ID but said legally only allowed a passport or driving licence .

Why do they need ID for groceries? For what possible reason - what am I going to do with a sandwich and a cheesecake that could possibly be dangerous or illegal ?! Makes zero sense at all . Apparently it’s been company policy for years but I’ve been getting regular deliveries since I was 18 with zero issues !!

Customer services answer was that all supermarkets have the exact same policy that they won’t deliver to minors under 25 without passport/driving licence …. aaaargh.

I wouldn’t mind but they said I’m not even allowed to pick the food up from store; as customer services said I’d still be refused it without passport/licence .

So bloody frustrated !

I wonder if there has ever been a prosecution of a driver for not checking, clearly not

If only you realised how seriously supermarkets take ‘Think 25’.

I used to work at the toll as Sainsbury’s and it didn’t seem over the top, but I guess it was a while ago and no other supermarket employee to compare it to. I once sold some alcohol to someone I had been to school with a few years before and got pulled up for not asking for ID. She did look young, but I also knew she was in her twenties by then

@Leftbutcameback

I used to work at the toll as Sainsbury’s and it didn’t seem over the top, but I guess it was a while ago and no other supermarket employee to compare it to. I once sold some alcohol to someone I had been to school with a few years before and got pulled up for not asking for ID. She did look young, but I also knew she was in her twenties by then

Were you IDing people who wanted to buy potatoes and cheese?

That's what they did to the OP - she wasn't buying alcohol or anything like that

I went for Tesco in the end - still haven’t had any apology or anything from Sainsbury’s . At least Tesco were able to able deliver thankfully ! Seen similar on social media that others have also been denied their shopping . Ah well, won’t be going back which is a shame as I really like some of Sainsbury’s stuff!! Thanks all 😊

Waitrose do it as well because they say they don't know what's in the shopping.

I did recently have anorder from Iceland, though, and they'd put a sticker that said 'no alcohol' on the bags, which I thought was a better system.

Supermarkets are very strict about the 25 rule. Perhaps they might have failed a test purchase lately?

@themuttsnutts

Waitrose do it as well because they say they don't know what's in the shopping.

I did recently have anorder from Iceland, though, and they'd put a sticker that said 'no alcohol' on the bags, which I thought was a better system.

Supermarkets are very strict about the 25 rule. Perhaps they might have failed a test purchase lately?

This is a much better idea. Rather than discriminating against people who don’t have a passport or driving license due to being disabled (& therefore unable to work), too old, or too young, supermarkets should simply label their deliveries as needing an ID check or not. Most other delivery drivers seem to manage - we’ve only ever been asked for ID from an Amazon delivery driver when they were delivering alcohol or a blade. (Despite being clearly over 25.)

That’s so weird - also I used i get deliveries at uni when I was 18 think 25 my arse.
But how do you verify ID when you’re in a shop or for a night out? It needs to be a photo ID so you couldn’t use your birth certificate and no where would accept a student ID for verifying age.

To clarify, when I say people who don’t have a license or passport due to being too young or too old, I mean due to financial reasons related to this - low income, starter wages, minimum wage being lower for young people, rates of UC & benefits being lower for young people, & older people being on pension. All these groups, in addition to those living with disabilities (myself included) would potentially find foreign holidays an impossible luxury, & driving to be simply unaffordable.

All of which adds up to what I said before. Discrimination against people who are poor because old or young, and/or disabled. Or, just living in poverty.

In Scotland we have something called a Young Scot Card which is given to all kids starting secondary school and is valid until they are around 23 years old. It's a photo ID which is used to verify age, for public transport or offers such as National Trust entry for £1.

Sainsburys will accept this as ID. I think it's a great idea.

Sainsbury's has no such policy. I work for them and have worked as a GA, helping drivers, delivering groceries. The only way we are allowed to refuse a delivery is if there are age-restricted items and the person looks below 25 (a judgement call on the part of the delivery driver/GA) and has no ID. Even then, it would only be the age restricted items that we wouldn't deliver.

Unfortunately, the requirement for ID to verify age isn't a Sainsbury's policy. It is a government requirement. However, I have a link that includes the various IDs accepted. help.sainsburys.co.uk/help/terms-and-conditions/think-25-policy. I hope this helps out.