Where's the logic - ASDA checkouts?

[girlmom21]

Absolute first world problem here...

So yesterday I popped into Asda for one item that we needed.

I went to the 'basket only' self service, as I had one item and the staffed tills (recently reduced by about 50%) all had tills and, to be honest, I'm a fan of self service anyway.

A staff member came over to me and told me that, because I had the baby in a pram, I had to go the 'trolley only' self-service.

I said "well I don't have a trolley" and he said "no but you have a pram". Apparently he was just doing as he was told.

Anyway, I didn't go to the trolley self-service. I had one item and I explained it'd take me longer to walk to the other till than it would to scan, pay and leave the shop.

Surely if they want you to pay at a specific till it should be labelled as "trolley and pushchair" tills.

Which till do people in wheelchairs or mobility scooters go to?
Why does it matter which till I go to with a pushchair?
Where's the logic?!

That’s utterly bizarre

I take my pram all the time and this is the first I’ve ever heard of that. Madness!

It may be because of space available in the area, most self scan till areas round here aren't very roomy with people almost back to back

But yes, does seem odd!

Oh i hate it when you get 'helpfully' moved abut by staff at the tills. You don't feel you can say no ...

Twice recently i've been called down to a different till only to get halfway there and be beaten to it by someone appearing from nowhere with a bloody great trolly load and replaced by someone with another load at the till i started at.

Staff member just shrugs and smiles sheepishly

Leave me alone at the till i've chosen!

It's because the basket only section doesn't have room to park pushchairs, in our asda at least, they are close together with Perspex between, any buggy would be in the way of another checkout or blocking the central pathway. There's 2 wheelchair tills and several trolley self service.

@gogohm

It's because the basket only section doesn't have room to park pushchairs, in our asda at least, they are close together with Perspex between, any buggy would be in the way of another checkout or blocking the central pathway. There's 2 wheelchair tills and several trolley self service.

I did wonder if this was the case but there was plenty of room for me and the pushchair within the parameters of the Perspex. Maybe some pushchairs are much bigger and they need to enforce a blanket rule. There are no specific wheelchair accessible self service tills in this store. There's one adapted manned till.

I'm glad I'm not the only person who was perplexed and do think they should have some signage or someone making this clear before you go to a till, if it's a rule they want to enforce. Especially as there were two closer members of staff who didn't challenge me and this member of staff came storming up from the trolley area specifically.

There is logic in it. There isn't space at the smaller self service check outs for the push chair. That's why they've put in the trolley self service. It's also good for wheelchair users.

@WakeMeUpin22

There is logic in it. There isn't space at the smaller self service check outs for the push chair. That's why they've put in the trolley self service. It's also good for wheelchair users.

There was plenty of space though. Trolley self service is for trolleys.

Asda tills piss me off.

They tell me to go somewhere else which makes my life 10 times harder.

I absolutely hate them.

Tesco's all the way.

And Waitrose for that matter.

Jobsworth

People love power

I’ve had this sort of thing. Picked up a small trolley and placed one item in it (hate carrying a basket) Anyway, tills all busy but self service empty. I was sternly sent away as ‘no trollies allowed’ 🤔 I had ONE thing FGS. There were people with overflowing baskets and kids behind them with items in their arms and that was ok in the self service area. However, a stupid technicality meant I had to queue up. First and last time I used Asda. I stuck to Sainsbury’s after that 😂

Must be store specific. I don't know about pushchairs, but my Asda has let me take a trolley through the basket self-checkout before now. They know I'll generally take the very far end checkout so that my trolley doesn't impede other people, and chances are that I've self-scanned all the way round so I'll be fast.

I work for asda and we don't have that policy in our store

I got told off in Asda for using the trolley self scan instead of the basket one. Fair enough if there was as queue but it was 9pm at night and virtually no one else in the store!

Sainsbury’s self checkout tills have no social distancing at all in the two I’ve been to. You are pretty much on top of each other their baskets encroach on your self scan area.

In your case OP it does seem very arbitrary. I also find it intensely irritating when whole groups are crowded round one till, that is surely more space taken up than a pushchair

For me, it's the people who put their entire weekly shop through a self-service till at supermarkets who don't distinguish between trolley and basket. So bloody annoying.

Our ASDA has manned checkouts which are about the width of a trolley apart, which makes it really difficult to load / unload. You either have to shimmy round the front of the trolley and then go right out to put it at the end of the till to reload, or go behind it and struggle to reach to unload. It's a cold day in hell when I use those tills.