More from my days working in a computer repair shop…
We often had people bring in computers that were running slow. Often, the cause would be viruses and pop-ups and it would become apparent that they were from porn sites.
This was in the days before smartphones and laptops so full computers with monitors were the way to access the internet and porn, and things like pop-up blockers weren’t as main-stream.
I had a woman who became very irate when I explained that the repair to her computer wouldn’t be covered under warranty as it was a software issue and not caused by a hardware failure. She was screaming that there were pornographic pop-ups and she’d sue us for “putting smut in front of (her) children”.
She shouted and raved for about five minutes and I was getting pissed off so tried to get her to a stage where she’d twig what was happening.
So I explained that there was a history of unusual activity from untrustworthy sites and these caused pop-ups.
Nada.
So I elaborated and said that the sites were very adult and graphic in nature and we would have to restore the computer to factory settings and there’d be a charge.
Still not happy.
Explained again that there were viruses on the computer that came from (graphic and very specialized) pornographic websites and we detected several key logging viruses so were also recommending that she changed passwords, cancelled any cards used online etc. because it looked like the computer had been used to buy access to porn sites.
Then I thought the penny dropped.
Nope.
“Well that’s not possible because all of my children are too young for that kind of thing and the only other people who use that computer are me and my husband so it has to be something wrong with the computer and we shouldn’t have to pay for it”.
Peppered with lots of cursing and name-calling.
I was so close at that stage to showing her the log-ons from her husband’s emails, the receipts in his inbox for porn and fetish-wear,
details of his credit card saved to websites, transcripts of his website searches. He was majorly into gay porn involving nylon stockings and latex.
So I gave her two options- take the computer away and I wouldn’t charge for the diagnostic, or let me fix it and charge her.
She took it home.
Two days later, very sheepish husband came in with the computer asking for it to be reset to factory settings and set back up, then he offered to pay extra to have it done same day- my theory is that he wanted it done before she got home from work so he wouldn’t need to divulge that he had brought it in for repair.