Hi I am not sure where to post this forum will try my luck here …
I was recently in a car accident and was looking for some advice if anyone has got into something similar or just oppions please , I was driving at about 30 mph when I have rear ended the car infront there was safe stopping distance but the car stopped abruptly when pulling over to swap details the police have came , we informed the police we did not need assistance as no one was injured the police said they were calling the sergeant out because they believed the accident was there fault .. a passerby had flagged the police down and they had stopped abruptly cause the behind collision , the lady said she didn’t need them and had just been putting her hand up to sheild her eyes from the headlights !! I know 😳 the sergeant came out did a full report and said he was liable she said to pass on the reference number to my insurers and the damage to my car would be covered by there liability insurance it has been a week and my insurance company is dragging there feet and keep telling me that sounds highly unlikely but still making no efforts to chase up the reference number, I have been in contact with the police collision unit who once again confirmed it was all there in writing they accepted liability .. how best do I go about chasing my claim up because my insurance is just treating me like I’m stupid , I am a single mum on third party cover with a messed up car any help and advice would be greatly appreciated
Thank you