Help me with my assignment??

[Excitedannie]

Hoping you can help. As part of a course I'm doing, I need to come up with a list of professional standards for an administration team. It's as generic as that, with not much more to go on!

So, I'm assuming this is a set of standards/principles that the team need to have. I'm thinking:

1.Be an active team player

1. Treat everyone fairly
2. Always try to direct the customer to the right place rather than "it's not me"
3. Be proactive

But to be honest, I'm struggling. Has anyone come across any such standards in the workplace?

If in doubt, Google it! Find something from an actual admin team somewhere, and tweak it a bit.

Google competencies for the grade or title you'll get loads of information

Emails answered within xx hours
Phonecalls picked up by xx ring

That sort of thing??

Confidentiality

@IWentAwayIStayedAway

Emails answered within xx hours Phonecalls picked up by xx ring

That sort of thing??

That sounds more like service level agreements.

Definitely confidentiality, accuracy and reliability

Something to do with presentation/dress code, use of appropriate language, delivering on promises/keeping to timescales, commitment to effective communication, respecting the client/customer/each other, willingness to learn/receive constructive feedback and act upon it, honesty and integrity

Integrity
Accountable

Thank you - some great stuff here!