Claiming overtime for putting right a mistake at work?

[fucketyfuckwit]

One of my team made a mistake whilst carrying out some work.

A careless mistake caused by a can't be bothered attitude (a whole other thread). The mistake meant that I had to refund the client for the work and apologise for the poor work.

This team member has just put in an overtime claim to cover the time taken to re do the job (that I can't even charge for). I will of course pay for their original hours to do the job, but to pay them twice?

I really dont want to authorise the overtime, but that makes me look (and feel) dreadful!!

Totally reasonable to claim over time if they had to work over time.

Mistakes happen, it's part of life.

Yes, absolutely they should be paid.

If they need disciplining or coaching over the original mistake that's a separate issue, but they need to be paid for hours worked.

I wouldn't be happy with that.

@CampaignToo

Yes, absolutely they should be paid.

If they need disciplining or coaching over the original mistake that's a separate issue, but they need to be paid for hours worked.

This ^

Depends what the mistake was really!

The whole definition of being self employed is that you have to put mistakes right on your own time. So using that logic, I’d say you do have to pay an employee to put a mistake right.

Did you tell them they needed to work overtime to rectify the mistake?

Wow. No wonder there are so many lazy, shit workers around. Where’s the incentive to do a job well if they get paid extra every time they do a shit job?

Authorise the overtime then fire them.

Did the overtime have to be preapproved? Do you usually pay overtime no matter what? I think it needs a serious chat as otherwise what's to stop them financially benefitting from another full up that's costing the company money.

If they made a mistake yes that happens and losing revenue because of it is one of those things, but to claim overtime for fixing their mistake is not on.

Sorry that's fuck up!

@Soontobe60

Did you tell them they needed to work overtime to rectify the mistake?

I think this would be the only reason you'd have not to pay overtime.

Totally reasonable to claim over time if they had to work over time.

Way to incentivise people to do a half-arsed job. The worse you do it, the more you get paid.

I am salaried and sometimes have to work an hour or two over the weekend. Zero chance of over-time. What’s that?

Thinking about it some more, if you imagine you have a data entry person who takes twice as long to do a job because they aren’t concentrating and cba. Even though they are losing you money, because you should be getting twice the job done in the time, you don’t not pay them, but you do try and sort out their performance for the future.

Did they discuss with you before hand working over their hours, and was it agreed that the mistake was to be diced outside of regular working hours? If so, then yes you need to pay them overtime. If they worked outside of their hours by their own choice, without informing management then no you don't have to pay them (unless contractually obligated - say a person drives for a living and got stuck in traffic past finishing hours)

It does make a difference whether it was a mistake due to pure laziness or an honest error.
Others are perhaps right that you need to pay them but then follow up hard with any disciplinary procedures and make it very clear you won’t be putting up with it again. Any repeat mistakes will be put right on their own time??

You pay for hours work.

Then you look at processes/interim checks/capability etc to ensure it doesnt happen again.

Of course you have to pay them!

And if they are minimum wage you have to pay them, or they would fall under the minimum for the hours they have worked.