Where to complain (school related).

[Ravenspeckingontheroof]

DCs school use social media. We asked for our DC not to be on it. They have been, repeatedly, with their names. We have complained in writing to teacher/deputy head/head, still it continues. Should a formal complaint go to the ICO (GDPR breach), ofsted, governors/someone else?

Governors should be the next step in the complaints policy of your school.

Governors. Could be a serious safeguarding issue depending on why you don't want them shown so they should take it seriously.

Governors
Then LEA and ofsted if you get no joy

A complaint in writing to the chair of govs , it will have to be investigated.

Thanks x

Definitely Governors. I'm a governor and we would take this extremely seriously.

• firstly quote the school Social Media Policy or photography policy
• secondly make sure they know that you did sign the forms allowing your child's image to be used
• thirdly explain all the steps you have taken to resolve the issue - these should follow the steps in the complaint procedure.

Definetly governors next.

Our school often shares photos on their (locked) social media with dots over specific faces who, I presume, are the kids whose parents dont want them on SM.

You follow the school complaints policy, it will outline the steps to follow. A governor should know that! The policy will be on the schools website or you can request a paper copy from the school office (this is statutory). There is no point doing anything other than following the complaints policy as it will be rebuffed back to following procedure.

I'm shocked there have been repeated breaches.
It happened once with my DD with the local paper, the head was really apologetic, and they reviewed and updated their policies to prevent it happening again.