I received a bill from EDF in April, shortly after a couple of meter men came round about a week apart to do the first electricity reads since October '19 (one might have been an audit, he said). The bill I then received covered electricity use for the 18 months from Oct '19 to April '21. It was a lot larger than expected, and a lot more than I've been paying for the last 18 months based on their estimates.
Does Ofgem's back billing rule apply in this situation? EDF are claiming not, since the meter reads that bookend that period were both actual reads rather than estimates. I say that's irrelevant - 12 months is 12 months. I haven't been providing meter reads for them through the pandemic (I'm disabled and it isn't easy, and I've never needed to in the years prior) but nor have I blocked access to their contractors.
I've been financially screwed by covid so if there's a way to reduce this bill I need to take it.
Can anybody advise? Both on my rights and how to handle this. Thanks! 