Ubereats want me to pay for my meal twice

[guessmyusername]

Back in January it was dh's birthday and we ordered a takeaway from ubereats. When it arrived one item was missing. We contacted them on the app but they replied stating that I was not entitled to a refund for this item. I was a bit annoyed at the tone of the communication. It was only £3. I remembered that I paid by PayPal so I started a dispute and PayPal refunded me the £3 for the missing item.

Fast forward to last weekend and we wanted another takeaway. When I logged in to the ubereats app I got a message stating that my previous payment did not go through and I had to pay the whole amount again before I could order. I double checked my statement and the original payment went through and I was only refunded the £3. I contacted them and they said that was correct as they had not refunded me. So I have to pay for our meal twice!!! Needless to say I have deleted the app and will be finding another way to get our very occasional takeaway. Has this happened to anyone else, what did you do?

Uber Eats is an absolutely terrible service. They manage to let down both their customers and the people who ride/deliver for them.

We tried it (DH was sent a voucher) and the order didn't arrive. Claimed for a refund -- which was very difficult to do from a UX perspective. Tried it again a few weeks later. Same thing happened. Applied for a refund again.

They refunded us, but it came along with a sniffy message saying because we'd had multiple refunds recently (two!) they wouldn't be issuing any more refunds, even if they were at fault.

At that point we became very kthnxbye towards Uber Eats.

Deliveroo and Just Eat are almost as bad though. Where possible now I try to order deliveries direct with the restaurant/takeaway.

They manage to let down both their customers and the people who ride/deliver for them

And the people who make the food. They spend a fortune on marketing and 'special offers'. They charge huge commission (around 30%) to the restaurants and takeaways and probably don't charge very much to customers for delivery because if it was properly costed, it would look stupidly expensive and people probably wouldn't order. Then they pay the people who do the deliveries a pittance and take the piss with terms and conditions.

Terrible, terrible business model. In our area most places either run their own websites or use Facebook etc to take orders and one town has it's own delivery app, with far lower rates of commission, more like 10%. Much fairer to everyone.

I don't use the apps anymore just call the restaurant assuming they deliver, it's way cheaper! Eg a main curry is £10.99 from our local on ubereats, £7.99 direct and free delivery.

McDonald's use Uber Eats and I didn't get my breakfast at all the other day. I ordered it at 10, delivery due at 10.20, at 1.30 they finally cancelled the order. It fucked up my whole morning, as I waited in until 12.30, they kept putting the order back by 20 minutes, not long enough to do a grocery shop. You can't cancel yourself, as they put the order straight through to the restaurant.

If you were going out to go grocery shopping, why didn't you just go to the restaurant? Genuine question.

I find most takeaway delivery that much of a pain anyway for one reason or another that I always just go get it, or pick something up when I'm going out anyway and never bother with delivery.

I understand some people need it bringing to them, eg no car or have young DC at home and don't want to take them all out, but I don't understand the benefit if you're going out anyway, especially as it seems like they don't even get it right. And it must add quite a lot to the cost.

BarbaraofSeville If you were going out to go grocery shopping, why didn't you just go to the restaurant? Genuine question
If this was aimed at me, I was not going out to do grocery shopping. Dh was shielding back in January and we did not go out at all. Last weekend was an exception, we had been busy all day and just wanted to chill.
Prior to lockdown 1 we very rarely had delivery of a takeaway, Dh usually went and collected it.
We will be going back to collecting again.

Ubereats are shit. They keep emailing me telling me I haven't used my discount codes. The discount codes don't work. Apparently they "aren't available on this device". Its a perfectly normal Android phone ffs.

I was asking loveliness who didn't get her breakfast but also couldn't go shopping because she was waiting in for breakfast that never arrived.

They're shit. I order directly from the restaurant.

I got a McDonald's voucher for uber eats in the post. I cant get Uber eats in my little village.

DD was most annoyed.