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Self catering welcome pack - yes or no?

201 replies

Malteser71 · 09/05/2021 22:50

So I’m wondering about our holiday let in Cornwall and ether it’s worth continuing to provide a ‘welcome pack’ of goodies.

It generally costs us about £15 per changeover. We include tea/coffee/milk/sugar/biscuits and crisps.

Thing is, when I’m a guest myself, I dont drink tea and I don’t take sugar. Lots of people have food allergies/intolerances.

What do you all think? Do you appreciate these welcome gifts on arrival? What goods do you like ?

OP posts:
Kazzyhoward · 10/05/2021 08:22

We always take everything we need with us, so assume nothing will be provided. We buy milk, bread etc locally when we get there.

It's nice if there's a small milk and some small packets of biscuits, or sachets of coffee or sugar etc as that means we can have a cuppa when we're unpacking if we've not been to the shop en-route. But if the kitchen's empty, we don't mind.

Anything more than sachets of milk, coffee, tea bags and biscuits is unnecessary for us. We've stayed in places that have provided full size loaf of bread, jar of jam, box of corn flakes, bottle of wine, large milk, etc., but it's not usually the brand/flavour we want so generally goes to waste. We usually leave things unopened so they can be left for the next guest, but we know we've paid for them in the price, so doesn't sit well.

The worst things that are often "provided" but we don't use are "open" things, like a half jar of coffee or sugar. Some people may like it, but we won't use it as you don't know if it's in date, you don't know what brand, for coffee, you don't know if decaf or not (matters to some people). It could have been spilled on the floor and swept back into the jar. Things like that just get put on the top shelf and hidden.

Of course, that's not to say it's nice to receive something unusual or local. One of our nicest memories is a cottage in Cornwall who left us a pre-packed cream tea box from a local cafe in the same village. Another time was a bottle of local cider when we stayed in Somerset. That kind of local thing means so much more than where the cleaner has been to Tesco and bought a tenners' worth of random supermarket goods!

Twoforthree · 10/05/2021 08:22

As I said a few posts ago, flowers would be lovely. The time we arrived to find fresh flowers,in a vase, in the middle of the dining table, was really lovely. They lasted the week.

picturesandpickles · 10/05/2021 08:26

See I would be annoyed at flowers due to hayfever!

I would go with essentials - tea/coffee/milk/sugar/bog roll and then one nice pack of local biscuits or something.

It doesn't matter if someone has allergies to something that is wrapped and they don;t need to open.

GintyMcGinty · 10/05/2021 08:30

I like these packs when they are there.

But tbh I don't notice if they are not.

I think they are less important in self catering accommodation where you expect to bring all your own supplies anyway.

I'd get rid of them OP.

1starwars2 · 10/05/2021 08:31

No, don't bother. You can't please everyone, and most people will turn up with shopping, or even have a supermarket delivery booked.
I wouldn't want the dairy milk, but would want sugar, but bet the next person is the opposite.
Environmentally welcome packs waste food and packaging too.

wtheck · 10/05/2021 08:32

The last holiday let we stayed in we didn't eat the biscuits and threw the milk.

We use dairy free milks like soya or oat so didn't want cows milk. The biscuits were unappealing.

You can't account for tastes.

We brought our own tea bags but DH did use one of the welcome ones before we had fully unpacked but we'd've been fine without.

What I want is a local info pack that's up to date not one from 2011 where all the recommendations are closed down!

Fixitup2 · 10/05/2021 08:34

It’s always nice but something often gets wasted. I remember arriving at one to a full on charcuterie board, we’re veggie/vegan. It was such a shame.

The things I appreciate are washing up liquid, dish cloths, tea bags, sugar and milk.

Malteser71 · 10/05/2021 08:35

Thanks all.

If I lived nextdoor, I’d provide flowers and farm shop cake - problem is I have to leave that to my housekeeper because I’m hundreds of miles away, and without being picky, she might leave bad supermarket flowers (I realise there are better ones) and a really generic cake.

Bread - people say that maybe they’d like gluten free.

Milk - people say they’d like the offer of a plant alternative.

Before you know it, you’re asking your housekeeper to do a bespoke shop for guests with intolerances, when actually you’re just trying to leave a token.

Judging by your responses, I think milk and biscuits is enough (with small supplies of everything else on my list), or possibly milk plus jam, clotted cream and scones if we can find nice ones (they tend to get bundled up into a ‘cream tea’ in the fridge with the cream, which makes the scones go hard).

I’d love to send an inventory - we are managed by an agency, the agency could send it on our behalf to avoid guests having our contact details (we pay the agency 20% so that we don’t have to deal with enquiries). My issue with this is that, in my experience, if something is missing from the inventory then the guests will complain, so although it’s hugely convenient for guests to have this list, it just causes problems for the owner when they try to help.

Similarly I’ve trialled emailing guests information about local restaurants/activities in advance (because places get very booked up) and several have replied that they didn’t need this information, thank you very much!

Another thing I trialled was a nice bottle of wine for returning guests, however when trying to establish their preferred wine, I’ve been told in no uncertain terms that they don’t drink and don’t intend to start.

I think sometimes you just can’t win.

OP posts:
CatrinVennastin · 10/05/2021 08:36

@sleepyhead completely agree about the inventory. Especially useful when you are travelling a long distance and the less I have to pack the better.

OP I wouldn’t bother with scones as there’s nothing worse than stale scones. Local biscuits would be a nice touch but I wouldn’t go further than that.

looptheloopinahulahoop · 10/05/2021 08:37

Please don't instal a Nespresso machine, the pods are an eco-sin. Much better having a cafetiere with filter coffee (ideally a filter coffee machine but they're a pain to clean).

If I arrived at a cottage and there was no tea/coffee/milk I'd think the owner was a cheapskate. The one time I recently did self-catering we had a welcome pack with some meat, cheese, bread etc and there was a freezer box in the fridge so we could use the bread as and when we needed it.

I'd have thought you could do a welcome pack for about half your current £15.

And how on earth is cleaning costing £110? Are you paying £20 an hour? I'd have thought you could clean a property in 3-4 hours depending on size, so about £60 at most. And linen £50? When I have had my duvet cover professionally laundered it was about £7 so even with other sheets etc £20? I think someone has seen you coming OP.

looptheloopinahulahoop · 10/05/2021 08:38

Similarly I’ve trialled emailing guests information about local restaurants/activities in advance (because places get very booked up) and several have replied that they didn’t need this information, thank you very much

What? Have people not heard of the delete button?

Sigh.

rookiemere · 10/05/2021 08:47

I don't think you've said what price bracket or level of luxury you're pitching at. If it's high end then yes I'd probably like and be a smidgin miffed if there were no welcome products. 3 star and below- less bothered.

Unfortunately I don't think you can ask people's preferences when leaving this stuff. If it's wine I'd always just go for fizz in the fridge- even if they don't like it, they can give to others. Ditto locally made biscuits or sweets with a longish sell by.

Less a fan of perishable consumables other then small carton of milk. I do like a fancy scone but am very particular about the freshness.

Scottishskifun · 10/05/2021 08:48

You sound like a very caring host I think your right you can't win!

For me I find a welcome pack to be really useful this has usually been some biscuits, fresh bread, jam, butter and milk. I can't have gluten but it my family can do means I don't have to stress if we haven't been able to get to the shop for breakfast the next day!

I tend to expect tea, coffee, oil, salt and pepper, loo roll etc to be provided as standard and find it frustrating when it's not.

Mostly in self catering properties I wish for a decent non stick frying pan and a knife sharpener though! 😂

Minezatea · 10/05/2021 08:53

I love the idea of a welcome pack but I don't drink normal tea, I'm fussy about biscuits and anything other than skimmed milk is too creamy for me so in reality it would be a bit of a waste. I'd like the option to buy one if I wanted though.

Palavah · 10/05/2021 08:56

inventory - My issue with this is that, in my experience, if something is missing from the inventory then the guests will complain, so although it’s hugely convenient for guests to have this list, it just causes problems for the owner when they try to help.

But you're in a service industry! If i didn't receive an inventory on booking I'd be asking for one, or at least for confirmation of whether certain items are provided (hairdryer? Laundry powder? Soap? Loo roll? Washing up liquid? Towels? Beach towels? Beach mat?)

Byllis · 10/05/2021 08:57

Op, I didn’t read the comments about plant milk as saying those posters expected to see their preference in a welcome pack, but that milk is often going to be wasted.

We never drink it, and the unnecessary waste would really bother me. At least tell guests in advance so they can say they don’t want it. The other things you mention aren’t so much of a problem.

I agree with local information (can’t believe people told you they didn’t want it - a bit rude since you can just delete or ignore!), a bottle of wine and enough dishwasher tablets and toilet paper for a week.

greenlynx · 10/05/2021 09:00

I would expect you to have a list on the website and clear statement that bedding, loo roll, towels are provided if they are provided. It’s nice to have oil, salt, pepper, sugar in the kitchen but I agree with PPs that opened packs are a bit of putting so I wouldn’t put it in the inventory.
I would love to have a pint of milk on arrival and a few tea/ coffee bags in case I forgot them, a pack of biscuits if local or relevant to the area is nice or just a few individual packed biscuits to get me through unpacking.
Local info is always useful. I would just send it to your guests automatically, I presume you are sending them an email with some basic info. I would also expect manual for washing machine, cooker, dishwasher etc and clear instructions for boiler.

Some cleaning products should be available. Yes, people bring their own mostly but better to have them just in case.
Flowers are nice touch but I’m allergic so it might present a problem.
As a general rule I wouldn’t put anything home made/ locally produced which hasn’t got clear best before/ use by dates and list of ingredients.

Whythesadface · 10/05/2021 09:06

I think your racking up your costs.
How far is the shop from your holiday let?
Toilet roll , washing up liquid, and some dishwasher tablet's, enough for 1 a day.
Just get some of the style coffee and tea things a hotel has.
It is the person letting who needs to stock up.

sleepyhead · 10/05/2021 09:12

@Palavah

inventory - My issue with this is that, in my experience, if something is missing from the inventory then the guests will complain, so although it’s hugely convenient for guests to have this list, it just causes problems for the owner when they try to help.

But you're in a service industry! If i didn't receive an inventory on booking I'd be asking for one, or at least for confirmation of whether certain items are provided (hairdryer? Laundry powder? Soap? Loo roll? Washing up liquid? Towels? Beach towels? Beach mat?)

Exactly - if something is missing from the inventory it needs replaced. That's the whole point.
EversoDelighted · 10/05/2021 09:13

I agree with a pp that all these extras would just make me irritated and suspect that I was paying for them even though I didn't want them (jam, wine, flowers etc). Yes, I could give the wine and jam away or leave them for the next person but I'd rather have a tenner off the rental cost and choose my own food and drinks.

SuziQuatrosFatNan · 10/05/2021 09:17

Tbh with an elaborate welcome pack I'd wonder how much I was paying for it. Agree with you that attempting to engage with guests can lead to a lot of time consuming wading through of lists of foibles so I wouldn't even offer it as an optional extra. I remember when it wasn't common to have one at all and nobody ever minded. Ok I guess you could argue that's changed but it's a lot of faffing on and I suspect doesn't lead to that many additional bookings for the effort involved : when I'm deciding where to stay it's facilities, condition and location that are the deciding factor, not whether or not there's a scone in the fridge. So, just a hunch, but I reckon if you did a study you'd find it doesn't make much of a difference to number of bookings per year.

Bladedancer · 10/05/2021 09:19

Like many others have said, I always pack the basics that we need on arrival (tea, coffee, milk, salt, pepper etc) as there is no guarantee that anything will be provided. On our last stay in a self catering cottage last Sept we found a pre-paid card for £5 for Tesco’s which was the nearest supermarket and a box of Celebrations. That was great because there was no wastage and I could use the voucher at any time;- in fact I ended up bringing it home with me and using it later

SuziQuatrosFatNan · 10/05/2021 09:24

I was going to suggest a voucher actually! Then people can just get what they please and not be bothering you with requests for gluten free dolphin friendly milk or whatever.

sashh · 10/05/2021 09:26

This was my recommend. The Tassimo machine has tea pods as well.

Not anymore. A couple of fruit teas perhaps but not English breakfast, Earl grey etc.

But you can get use the tassimo for hot water.

OP

I'm one of those awkward people, I rarely drink tea, I'm fussy with my coffee (I have left Argos cheap coffee makers in a few places I've stayed) I'd be happy with a tassimo.

On the milk fund could you put some in the freezer? If you used ice cube trays you could colour code so you could offer 2 or 3 different milks, an ice cube can be dropped into a cup of tea, although it's not suitable for cereal.

As for wine / cake / snacks I'd go for local. I might even be cheeky and ask local suppliers for samples or a discount. As you are in Cornwall scones and jam / clotted cream, Cornish wine and some details of where the produce is from and where I can get more.

Eg wine courtesy of X winery - and some blurb

Sparrowfeeder · 10/05/2021 09:37

We’re vegan so hate it when people leave milk or cake as we know it is going to be wasted. Maybe give ppl an option to decline?