Care home issues

[JorisBonson]

Asking for a friend as neither of us are particularly sure of the correct protocol.

Friends grandfather has been in a care home for around 9 months now. He has dementia. My friend is going to visit him today for the first time in 4 months, but her father has been visiting.

He has not been shaved in months. His room is not cleaned, and there is mouldy fruit and old food left out. My friend opened a packet of biscuits on her last visit, which was apparently left there for weeks. His bedding is not cleaned often and he is beginning to smell.

This is all the detail I have, as my friend's father isn't entirely well himself and were not sure what actions, if any, have been taken.

Can someone please advise with the best next steps to take?

That is awful. Report to CQC Care Quality Commission. I've worked in care homes and that is pure neglect.

www.cqc.org.uk/contact-us/report-concern/report-concern-if-you-are-member-public

Oh Fuck. I am so sorry - please do report.

When you say he's in a care home do you mean he should be receiving round the clock care or is he living as semi independent?

@glitterelf sorry, probably should have said nursing home. He's in his 90s and incapable of caring for himself.

That's everyone. My friend is going for her visit today and was planning on taking some pictures too, would that help?

Definitely take pictures. Who had decided on this home ? I would be thinking of moving him, but if it's been council decided/ funded you may have a battle in your hands

Council unfortunately @Oldraver. The family just do not have the funds to move him.

My dearly departed nana was in a council nursing home but we absolutely hit the jackpot with it, they were amazing, so just trying to figure out how to help and signpost my friend.