Anyone got an email address for someone senior at SSE?

[mineofuselessinformation]

Just that really. DM has really been pushed from pillar to post for the last month at least - we thought it was her smart meter display that wasn't working. It now turns out the meter itself isn't working.
An engineer was going to call to arrange an appointment, but nothing's happened.
They've supposedly recorded a complaint, but nothing has been heard about that either.
I'm totally fed up now - this is no way to treat an elderly person, so any help with getting a response would be appreciated.

Go on the Ofgem website and find out how long it is between raising a complaint and being able to escalate to them. Its a while since I worked in the energy industry but I think it is 6 or 8 weeks. Whilst she is waiting for it to be sorted tell her to pay her normal monthly amount it means you will have the upper hand when ofgem gets involved.

mailto:[email protected]

I believe he’s the CEO. Copy your MP in and also copy to their twitter account.

Thank you both for your replies.
I believe her usual amount will come out of her account, but my worry is that she will be hit with a big bill due to the cold weather.
The email address is useful, and I will use that first and then wait to raise a further complaint with Ofgem.

I believe her usual amount will come out of her account, but my worry is that she will be hit with a big bill due to the cold weather.
Thats where you will have the upper hand when it comes to resolving the complaint. If you have made your usual payments you can ask for anything above that to be written off to resolve the complaint. Ofgem are very likely to agree this as a reasonable request.

They are unbelievable . The worst customer service ever. Sse made me cry today. Fuckers.

I had so many headaches with SSE. I don't care if my current supplier is more expensive because at least their customer service is better.

I hope you get it resolved

On occasion, I've used www.ceoemail.com/
I mean no guarantee it's up to date, but you can probably cross check with companies house they are active directors.

I also find once you have one, you can often get a fair few by following the same pattern. So if its sam.jones@ then you will likely have Alan.james@ etc. In any case the @email.com is normally the same.

Process of elimination works sometimes. After all there are only so many variations of Simon.james, sjames, Simonj etc.

@CherryRoulade, just resurrecting this thread to update.
After much rigmarole, (and a story too long for here involving an attempted fix), I finally resorted to emailing last week.
We have a result! My email was passed on to the executive complaints team. DM will have new meters installed, and as she's racked up a sizeable electricity bill (it hasn't been working, gas is ok), they will offer compensation.
Thank you so much, you are a star! ⭐️

Well done, I am having my own nightmare with SSE ( keep claiming I haven’t submitted readings when I do it monthly, then say readings are going down, nothing makes sense and TBH I can barely understand the call handler. I have put it all in writing to the customer dept today and will escalate if necessary.

What is going on with SSE their costumer service is a disgrace ! Since end of September 2021 I have been trying to get my electric meter changed, I've spent hours on the phone and have sent 2 emails and 1 letter of complaint but to no avail.
I want to be compensated as I have been heavily overcharged but maybe I should just change companies as this is so frustrating and making me very stressed. How can I get onto the executive team ?

Their costumer service is abysmal. They have made me cry too!

Picking up this thread as desperate! SSE removed the electricity fuse from the meter of my empty and on sale flat. Now it's sold and I complete 5th August 2022 and I am trying to get fuse reinstalled. 3 ½ hrs on phone yesterday and same the day before but I have really no guarantee that something is being done. As described above awful awful service up to an hour waiting for them to answer and then told to ring another 0345 number and often end up speaking to heavily accented people on rubbish lines. If anyone has info on contacting a CEO of SSE I would be really grateful. Many thanks. (and yes I also was driven to tears) - Un bloody believable!

Try Twitter @Loco969

@Loco969, this worked for me.
He never replied, but I had a call a few days later.