I appear to have accidentally got a job at John Lewis

[MutteringDarkly]

who knew? Because in the absolute catalogue of errors otherwise known as "trying to get all the right parts delivered for a wardrobe" we reached a new low today.

Apparently, because the latest widgets were damaged in transit so won't now be delivered, it's MY job to keep an eye on the John Lewis website until they come back into stock, and then ring customer services to let them know. So lucky lucky me, I get to manage their stock and logistics process for them!!

Funnily enough, I was not impressed with this plan. Someone will probably not be ringing me back.

Yes, I had the same where something arrived broken, they were out of stock on the website and told me to keep checking and call them when it came back into stock so they could 'buy' it to replace the broken one. I did this once but it went out of stock from the website as she tried to get it, so I was back to square one. In the end I found a store that had one and went and swapped it (in between lockdowns!).

I've got a washing machine coming from them next week. Fingers crossed!

Mind you, Shark also tried to turn me into an engineer and when I refused the hung up on me. Tweeting caused zero reaction.

Oh hi colleague, my task from them last week was to contact their own delivery company to try and locate the parcel they lost. I got all useless gen z employee on them and refused

I think you should be on for a decent Christmas bonus at least !!!

Seriously though that’s annoying af

Oh hi colleague @Parkandride 😂

Their customer service is dreadful now, I thought it was Capita? I asked a lady from CS last week and she said she didn’t know!

Similar experience to another poster, I was made to deal with the manufacturer directly and JL refused to help.

I was also told that I had to send a broken dish back to them, despite me sending photos and in the middle of covid.

It’s such a shame.

Had v poor customer service the other week and for the first time in my entire life I asked to speak to a manager because I wasn’t happy with the response . The CS lady refused saying there was no one more senior. When it eventually arrived the delivery was great despite heavy snow and I had a nice Twitter convo asking them to pass on my thanks.

I've just had a similar experience with Habitat. Yesterday they delivered the wrong item and then came back later the same day to collect it, but failed to bring the correct item as promised.

Then I received an email telling me they'd received the item back and they had processed a refund of £0. When I queried this I was told to keep an eye on my bank account and if I didn't get a refund I had to contact them again so they could speak to their finance dept.

I wish I'd had to foresight to thank them for my new job and ask them about their staff benefits. Instead I just grumbled about adding another two things onto my To Do list and that having had the chance to rethink my purchase, I had changed my mind and no longer wanted it.

Twitter is the only way I get anything resolved with them.

@MutteringDarkly

Never fear, I have tried emailing the MD. Still not holding out much hope, but hey, it could be a whole new career - I don't fancy the uniform much though

😂😂

I was asked by John Lewis customer services to see if my old tv mounting screws fitted my new tv... no they didn't!

So I got a £5 voucher to go buy myself some screws that did fit!?

Yes! My 3 month old washing machine has broken and JL made me go through a long call where they asked me endless questions about cleaning the fluff trap and doing a service wash (pillock) and then told me I had to take it up directly with the manufacturer. Despite the fact JL delivered and installed it.

So poor and so disappointing.

Oooh OP, say in your tweet that all will be forgiven if you get a years Odney membership and AND your wardrobe flanges!

jlpleisurebenefits.zendesk.com/hc/en-us/sections/201541932-Odney

I also had a bad experience with them recently.

I placed a click and collect order, then patiently waited for confirmation that my order had arrived in store... and waited... and waited... then got an email to 'confirm my return and refund'! I had to call them in order to find out that the order had been delivered to the wrong store and back to depot. Nobody had thought to send the item to the correct store and/or to call me to find out what course of action I'd prefer.

I still wanted the product but it was in the sale when I ordered and had gone up in price. I asked whether the customer service representative could place the order for me at the lower price that I paid previously, only to be told the system wouldn't allow it. I was advised to place the order online and told to call again, whereupon they could look at my call history and price match/refund the difference.

I did as advised and placed my order online. Received it this time, woohoo! Called to ask for the refund of the difference... only to be advised that this would be a store credit rather than a refund onto the card I paid with. I accepted this as I knew I'd use it, but also voiced my displeasure at the whole ridiculous process and asked that feedback be given to any superiors who have a say in the process!

I felt rather sorry for the customer service representatives to be honest. It was clear that they were as frustrated as I was and they agreed that the processes they had to adhere to were ridiculous.

When I bought a bed from them I just paid for them to bring it in and assemble it in the bedroom. Bish bash bosh.

We tried to buy 2 big items from JL in the last year and both times they screwed something up and we eventually got the items elsewhere. Both times we really wanted to support JL, but it seems that they are not interested!

I must be stock control- they managed to send me the same wrong bra size 4 times yet still mark it as in stock on their website.

The size has been marked as out of stock since I left my review.

I hate John Lewis they’re a useless sack of shite.x JL wedding insurance isn’t worth the paper it’s printed on. When they are accepting new claims for the love of all that is holy don’t go with them if you’re planning a wedding.

It was capita that had that contract based (at least in part) in Glasgow. However that contract ended well over a year ago and I'm not sure what's happened since then.

I have such loyalty to JL and spend so much there but I might have to consciously uncouple.

It’s not rocket science, JL reputation is based on good customer service, therefore they need to invest in it. Otherwise surely they will be in trouble soon.

Yes I thought Crapita were involved at least until last year. Says it all.

Hi colleagues, I'm part of their security department there, they sent me a dress with the security tag still on and was most put out when I said I wouldn't remove it myself and nor can I drive a good hour to their waitrose store.

That's familiar. My favourite part was when they explained to me was that they literally can't do anything other than answer the phone and put notes on their system. Can't transfer calls or contact other departments or chase up or take any actions. Answer the phone and listen to increasingly frustrated customers. Repeat.

It's basically just a really shit listening ear service.

Are they working from home? No excuse but that could by why they can’t transfer calls or put you on to a manager?

Had a similar terrible experience last year with JL. The customer service was just shocking, even from head office. It's like they decided it wasn't worth it anymore.

I used to buy all my appliances and quite a lot of furniture and gifts from there. Thousands. Haven't spent a penny since.

So many of my new colleagues on here! More of us in the stock control team on this thread than there appear to be on the real payroll.

And er, what was the solution to the security tag? Did they advise you to buy some pliers and get yanking? Or would that have been too helpful?