I need to rant. I'm trying not to lose my cool but I'm worried I'm going to get an ulcer if I don't get this out!
Last month a transit van pulled out of a junction to do a right turn when it wasn't clear and went right into the side of me. He was verbally aggressive, scared off my witness and refused to admit fault.
I still needed a car to get to work so when the hire company rang, I explained I needed a family car to fit the 2 car seats in the back (new after the crash which the insurance wont pay for ask I no longer have the original receipts for the ones that got written off with the car.)
My DH went to pick up the car and got given a sports version Vauxhall insignia and they were quite pushy for us to accept it.
We used it for 3 days and I got a new car. I took good care of it, only driving it to work and back and parking it off road. On the 4th day we brought the hire car back. They noted there was a scratch on the bumper. I could barely see it. My DH said he didnt get any photos of the car before he left with it. He wasn't asked to do any checks but he did note that there was still polish all around the car from the valet they had done, which he asked to be noted.
We've now received a bill for £350 for the scratch to be fixed but the paper work show pictures of lots of other scratches that weren't seen at the time of pick up or drop off.
I feel so stupid as it's all my fault we needed a bloody hire car in the first place. We are down on funds. I'm on mat leave and my DH has managed to get a job after being made redundant with a significant pay drop. The boiler went and we have to replace it amongst other general life stuff. I'm just about holding to together. I've taken it all on the chin so far but this might tip me over the edge!
Thank you for letting me rant.