Does this need reporting to the ICO

[boredinthouse]

I am a sole trader and have recently set up a new business account. My card came through today and is in my husbands name. I checked my application and I haven't even mentioned him on there. I couldn't pass the security check as it seems they have also used his date of birth. He does have a current account at the same bank which is presumably where they have got his details from. I'm waiting for a call back from the bank to discuss this but do I also need to report it as a data breach to the ICO?

Ffs it's 2021. No idea on your question but I'd be well mad in your shoes.

It's not a great way to start a business relationship with a new bank. I am quite angry but I'm waiting to hear what they have to say first.

They've rang me back. They have no idea how it's happened. I've told them it's unacceptable to pretend it's happened by magic and I want to know exactly what has gone wrong. They've said I have to go into the branch to close the account so I've pointed out how can I close an account that is in someone else's name. Apparently they need to set me up an entire new account with a different sort code and account number and issue new cards. They're going to get a manager to ring me this afternoon. It's all a bit of a mess really and I'm starting to regret my choice of bank.

Well it doesn't fill you with confidence. You know you're going to go down there and whoever serves you will say they can't close it because it's in husband's name.

Maybe a different bank might be a better choice?

I don't know much about this sort of thing so just bumping for you.