(TLDR: you have new neighbours. Your shared fence with them is broken but you probably don't know as your plants hide it. It's very visible in their garden. They want to discuss replacing it. How best could they broach this subject with you and how would you respond?)
Looking for advice please. Recently moved, the back garden borders approx 5 houses due to weird layout. All boundaries are shared responsibility. Whilst the side bordering our next door neighbour is alright, the rest of the fences along the 4 other houses are in awful condition. These houses are on two different roads to ours due to the odd layout so we've not met the occupiers.
The panels are very weathered/slimy, broken in places and some have been pulled over by neighbour's plants which have crept over the top and through the gaps. There's ivy and in one spot a trunk of a shrub is pushing through, breaking the panel.
All four gardens back onto ours with plants/small trees at the ends of theirs so it's probably not noticeable to them and has likely happened over years with our sellers not mentioning it.
We are getting our garden done soon. We have asked while he's here can he quote (not do) to replace them all, like for like.
In an ideal world, we'd all pay half for the bits we share and the shrubs would be trimmed back to allow this and stop it happening again in future. Normally I'd knock on doors and introduce myself to broach it. Due to the lockdown, we thought the best way to approach is to pop a note through their doors, advise we will ask the gardening chap who also does fencing to quote, provide both our phone numbers and politely ask them to call if they want to discuss options, mention we have a dog and will need to do something. Also mention we'd have liked to introduce ourselves but understand this isn't suitable due to lockdown.
How would you word this note? If you received it, what would you appreciate and what would get your back up? We want to get along with our new neighbours and avoid annoying people as soon as we've rocked up but also avoid being taken for mugs either. Thank you!