Refund for cancelled concert

[supercee]

Sorry I couldn't see a consumer rights bit.

I booked a ticket via SEE tickets in 2019 for a concert at the Royal Albert Hall for March 2020. This was postponed to March 2021 due to Covid and it still hasn't been cancelled though it's obviously not going ahead.

The other concerts/shows I had booked in 2020 got refunded no problem without having to return tickets etc, however SEE said you could only have a refund if you returned the original paper tickets. I wanted to still see the concert so took no action.

As it's inevitable this year will be cancelled I now just want a refund for the tickets but I have lost the original tickets. I think I should have a refund regardless as the tickets are out of date anyway, I have proof of purchase and I haven't received the goods bought (concert).

I'm sure I bought it via my credit card but I need to double check. Could I raise a charge back? I've heard of a section 75 but I think that has to be over £100 and the ticket was just under. SEE aren't responding. Is there anything else I can do?

They want the ticket back as they won’t reprint, the old ticket will be valid for the postponed concert. I’m sure it can be fine but you may need to pay an admin fee as you need to ‘produce’ the tickets or pay for a reprint (which is what you would have to do if you wanted to actually attend).

Get a chargeback, they are being arseholes. If you have the transaction in your bank that’s enough.

I had this shit with Viagogo. Got a chargeback as soon as l phoned the bank.

Why paler tickets anyway?! Who uses them?!

Thanks @ArseInTheCoOpWindow my thoughts exactly! Glad you got your refund. I'll try the chargeback.

I requested a refund for a concert last year and the email said I needed to return the tickets. But before I had got round to this (aka found them) I received my refund. You never know

Maybe I'll give them another shot @ItsIgginningtolooklikelockdown as they must know it's not going to go ahead take 2.

I successfully got a refund from SEE Tickets but it took about 6 weeks. Our gig got postponed from a Friday in Feb 2020 to a Monday in June. It then got postponed again to October again a Monday night at a different venue. I emailed them and stated that my original booking had changed and no longer reflected the event that I'd purchased tickets for and that I'd like to cancel and be refunded. It took them about 6+ weeks but they did refund me less a small admin charge. I didn't have to return my paper tickets either but I was very firm in my email that the event had changed to an extent that attending would be difficult.