Has anyone recently left Virgin Media?

[MustardMitt]

Really fucked off if I’m honest.

We’ve been with them for over a decade and got a letter saying our bill will increase by £3.50 in March, making it around £68.

Went and had a look online - for this price I can get twice the internet speed and retain the same tv and phone package - and they’ve got a half price for a year thing for new customers as well.

So I want to cancel our current account and start a new one, however I’m wary of this going smoothly in a time when I’m hugely reliant on my internet service!

So has anyone done this? Or is it better for me to take out the new account and then cancel the one that’s in my husband’s name? I’ve never switched internet providers just power!

I’ve phoned them up to cancel every time they’ve done this (and been prepared to cancel) and they’ve always offered me a much better deal that I’ve accepted and not had to worry about switching to another provider.

@MyView2

I’ve phoned them up to cancel every time they’ve done this (and been prepared to cancel) and they’ve always offered me a much better deal that I’ve accepted and not had to worry about switching to another provider.

I did this recently and they just let me go! 🙄

However once BT started chasing them to transfer the phone number I magically received a call from Virgin's loyalty team offering me a great deal. So give them a call and see if they'll give you a better deal, if they say they can't they're lying then insist they transfer you to their customer loyalty department.

Our initial 18 month contract came to an end a few months back and I phoned them and asked if they had any deals to stay, otherwise I would just swap to another deal.

They came back with a good price (reducing about £50 down to £29 for just fibre broadband and phone service, we don't have TV with them, which I accepted as it saved the bother of finding another service.

However, we've just had the '£3.50 increase letter' so I'm now going to have a look to see what else is available and possibly call to see if I can get it reduced again. An increase of 11/12% or whatever it is, is enormous when inflation is supposedly pretty much nothing.

I phoned up this morning and without speaking to someone got £3.50 off - there was an option "do you want £3.50 off for 6 months" to which the answer was of course.

However it's been engaged ever since - a new customer would pay £41.99 for what we have, we are paying £55. If you can get through to them, they will drop the price.

They are very sneaky! I rang today as our bill, usually £99 had jumped up to £140!!! Plus I had a letter today telling me it would increase by £4.50 a month! (No letter about why the extra £41 was taken out though)
The woman I spoke to said our contract had ran out and we needed to renew to get the price back down (obviously they want to lock you in for another 18 Months) - I also brought up problems we’d been having with our internet speed and a message on our devices saying “weak security” - it keeps on disconnecting from the internet. Been having loads of problems with the tv disconnecting too.
Turns out we weren’t even on the fastest speed for the price we were paying! It’s my belief that they cause you to have problems so you’ll ring up and renew your contract (which I did because I just can’t be arsed shopping around and I know that virgin is the fastest internet speed by far near us). We now have a guy coming to connect a new router which we apaartently need for the fastest broadband (and have to pay a £65 fee!)
She did say though that you can keep and eye out for cheaper deals and ring to change your package at any time so maybe try this OP.

It’s such a con isn’t it?

I’ll get husband to call up tomorrow I think. I just feel like they’ve got me over a barrel as it’s a really Virgin area and obviously I can’t really allow it to be off for any great period of time. But it’s worth the ask.

I also tried to leave Virgin in the hope that they'd put me on a reduced price like the new customers signed up to.

They let me go!

Arseholes! Especially as we'd been with them for so long that the new customers were getting the latest version of the modem or whatever it's called (hub I think? Hub 4) while we were on version 1 and they wanted us to pay for an upgrade.

We're with Sky now.