As situation is and like many others been forced into online supermarket shopping.
I've just managed to prove and confront a large supermarket on this.
So ordered shopping week ago delivery date arrives arrange someone to collect as I can't drive. Due to time and illness (not Covid) I could not go through email and ring friend to reject sub'd items. Some I don't mind if reasonable.
Once shopping home went through it all - suspicious at some of items that had been swapped. Like on offer cheese swapped for non offer, cheap store brand jam replaced with top range, washing liquid that was £3.50 swapped for £8 one. Lots more items.
So another friend who was visiting said supermarket for when it opened checked for me if the store had said items sure enough majority of items they had and nor looked like it just been totally restocked and certain items not those that are sell outs.
So my shopping collected at 08:30 and store opens 10:00 friend goes in as it opens.
So feeling confident we have enough evidence that not all of items were genuinely required subs - supermarket contacted.
They don't price match sub'd items so you get charged more, they first refused to take items as they been in my house 'Covid'.
Discussion that all items could be wiped down and how many people in store as to someone shielding etc finally agreed all items could be wiped down. Agreed to refund if I took items back so agreed to ask friend to do within couple days. Nope they wanted that day.
I then questioned fraud that if items in stock why send subs. No denial or defending of statement put to them. Then said about discrimination which they questioned why it would be discrimination explanation given to them no further comments.
They then said they would refund before call finished they refunded £17.36
I asked that the allegations of the fraud and discrimination to those who can't or choose not to shop in store investigated so that it stops. I will follow up as I feel this will not be done.
But please check and challenge because if they do £20 per customer or see it as way to shift items not selling it is not appropriate.
That money could be the electric for someone, a child's lunches, money to pay a debt. What if this is someone who is confused or has someone order shopping for them.
I've not named as yet as I'm sure they are not only the only ones.
I stopped with one supermarket as they kept sending close to use by/eat by dated food.
Thankfully I use local smallbusinesses for meat, veg and milk/eggs.
Supermarkets have done very well during this awful time they don't need these tactics to increase profit.
This is not a dig at any staff - staff in supermarkets have worked to hard and put themselves in high risk situations. I doubt they see increased profits in wages!
Thank you.
Managers and CEO's of supermarkets you are responsible - lo
ok after your staff and customers.